Senior Manager

One team. A world of talent.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

Are you ready to take charge and elevate our recruitment efforts and streamline our recruitment operations? Let's talk We would love to hear from you

As our Senior Manager- Admin COE you'll work closely with the key assigned client accounts to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account's service level and contractual obligations. You will focus on reporting performance and progress of all client accounts in accordance with the agreed governance arrangements and monitor trends or challenges.

What you'll be doing:

LEADERSHIP

• Role model leadership for all people within Administration teams
• Lead on-site and virtual team regular/ongoing performance, development, engagement and wellbeing conversations
• Develop and retain AMS talent for the future through robust hiring, by driving performance management and continuous development, and by creating an inclusive and engaging workplace culture
• Empower line managers to lead their teams, ensuring the whole team knows what is expected of them, how they're performing and have the knowledge and skills to be the best they can be at AMS
• Accountability for issue resolution, supporting Managers to resolve at the appropriate level

CLIENT

• Act as a main point of contact for internal and external stakeholders; where required, working with Client Services Team as well as other stakeholders to develop action plans to address any issues
• Build successful relationships with Client Services Team, Implementation Team, and other internal functions to ensure effective partnership

INNOVATION AND BUSINESS DEVLOPMENT

• Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account
• Support the growth of the Admin Center Of Excellence by driving the implementation of admin solutions for new clients
• Support Client Services Team with the sales process for new business and subsequent implementation, applying technical knowledge to identify most effective and efficient service provision

OPERATIONS, COMPLIANCE AND FINANCE

• Work with the Head of Administration to develop account and team targets, budget and SLAs (including effectiveness measures, timelines, quality, delivery of administration services and customer satisfaction)
• Monitor the budget / SLAs / efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams and GCSC Managers / Team leaders (as appropriate) to enable them to take action e.g using a red flag mechanism to predict potential failures
• Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards. Manage utilization and capacity effectively
• Manage risk log; monitor escalations through to resolution

You'll need to demonstrate:

• Extensive team and client management experience
• Excellent English business communication skills, written and oral, plus any client specific languages as required
• Experience working in a Talent Acquisition / Shared Services/ BPO environment
• Demonstrated ability to build a position as a trusted advisor, can work in a collaborative manner and influence stakeholders
• Experience working with global/ multi-geographical teams and stakeholders
• Experience in successful performance management to drive operational excellence
• Experience analysing data with the use of metrics, benchmarks, ratios and forecasting techniques
• Experience in process analysis / process re-engineering
• Experience in managing / influencing remote teams
• Experience in influencing indirect reports

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started

AMS26561

30/09/2025

India, Pune

Full Time

Administration

Professional Business Services

Permanent