Salesforce Developer

Leapfrog is on a mission to be a role model technology company. Since 2010, we have relentlessly worked on crafting better digital products with our team of superior engineers. We're a full-stack company specializing in SaaS products and have served over 100 clients with our mastery of emerging technologies.

We're thinkers and doers, creatives and coders, makers and builders— but most importantly, we are trusted partners with world-class engineers. Hundreds of companies in Boston, Seattle, Silicon Valley, and San Francisco choose us to gain speed, agility, quality, and stability, giving them an edge over their competitors.

We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities.

This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.

Role & Responsibility

• Focus on delivering high-quality, functional solutions on the platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.

• Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.

• Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.
• Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
• Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.
• Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
• Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.
• Debug and resolve production issues, providing root cause analysis and long-term fixes to ensure platform stability.
• Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery.
• Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability.

• Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations.

• Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams.

• Design, build, and deploy Enhanced Chat configurations, including Omni-Channel and Omni-Flow setups, to optimize response times, routing efficiency, and overall customer engagement.
• Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices.

• Minimum 5 years of hands-on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, Javascript, HTML, REST/SOAP API etc.

• Minimum 2 years of hands-on experience creating Flows

• Minimum 2 years of experience with Omnichannel and Live Agent Chat
• Minimum 2 years of experience with Sales, Service Cloud