Customer Support Associate

2 weeks ago


Bidhannagar Kolkata West Bengal, India Trash tokri service management private limited Full time ₹ 1,80,000 - ₹ 1,92,000 per year

A Business Process Outsourcer (BPO) is a third-party service provider that manages customer interactions on behalf of other businesses, specialising in BPO customer service to handle client queries, resolve issues, and ensure a seamless customer journey.

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]

Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person



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