CCaas Implementation

1 week ago

Bengaluru Noida Pune, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Technical Skills (candidate should have at least any 1 experience from below)

  • 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.
  • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
  • Should have knowledge in CTI or Voice recording products
  • Experience on VOIP, Dialer, ACD , IVR, SBC
  • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
  • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
  • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
  • Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
  • Have experience in Groovy and Javascript

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