Telecommunications Engineer

3 weeks ago

Bengaluru, Karnataka, India FIS Full time

Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Computer Science Travel Percentage 0 Telecommunications Engineer NICE CXOne Genesys - 5 to 10yrs-Bangalore Pune Chennai Gurgaon Are you curious motivated and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us and we believe in being part of a team that is open collaborative entrepreneurial passionate and above all fun About this Team Administration and maintenance of Contact Center applications Support deployments and BAU operations What he will be doing Customization of CCaaS solutions including configuration integration and testing ensuring seamless integration with existing systems Monitor performance provide ongoing support and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives What he needs to have Experience on configuration and administration of cloud ACD systems such as NICE CXOne Genesys Pure Cloud 8x8 Cloud Telephony NICE CXOne Genesys Pure Cloud 8x8 Lead the technical implementation of CCaaS solutions including configuration integration and testing ensuring seamless integration with existing systems Monitor performance provide ongoing support and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives Experience on cloud ACD system configuration and administration Technical Troubleshooting contact center agent issues Voice Call flow design and implementation skills What we offer you An exciting opportunity be a part of Worlds Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking payments domain A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass

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