Application Support Executive

6 days ago

Chennai, Tamil Nadu, India GERI CARE HOSPITAL Full time ₹ 1,80,000 - ₹ 2,50,000 per year
  • Serve as the primary point of contact for end-users regarding HIS/EMR/LIS/RIS/PACS application issues.
  • Perform Root Cause Analysis and resolve functional and technical tickets within SLA.
  • Execute SQL queries for data validation, troubleshooting, reporting, and log analysis.
  • Work with REST/SOAP APIs for integrating external systems such as payment gateways, lab machines, insurance portals, or mobile apps.
  • Develop and maintain small scripts and utilities using Python to automate workflows or data migration tasks.
  • Support custom module development and minor enhancements in Django-based internal applications.
  • Coordinate with development teams to escalate defects, document change requests, and participate in UAT cycles.
  • Maintain documentation such as knowledge base articles, release notes, SOPs, and training materials.
  • Assist with implementation, upgrades, configuration, and rollout of new features.
  • Ensure adherence to data security, privacy, and hospital IT compliance standards.

Required Technical Skills

  • Good understanding of SQL (MySQL/PostgreSQL/Oracle):

joins, triggers, stored procedures, indexing & performance debugging.

  • Hands-on experience working with REST/JSON & SOAP/XML APIs.
  • Proficiency in Python for scripting and automation.
  • Familiarity with Django (models, views, serializers, URL routing, ORM).
  • Understanding of Linux server basics (SSH, logs, services).
  • Experience with version control (Git preferred).

Domain / Functional Skills (Preferred)

  • Experience supporting any of the following healthcare systems:

HIS / EMR / LIS / RIS / PACS / HMS / Billing / Pharmacy / OP-IP workflows (Preferable)

  • Knowledge of HL7, FHIR, DICOM (added advantage).
  • Understanding of hospital workflows: patient registration, admissions, OT scheduling, nursing notes, lab workflows, billing, discharge. (Preferable)

Soft Skills

  • Strong communication and user-handling skills.
  • Ability to translate clinical workflow problems into technical solutions.
  • Documentation and training ability.
  • Analytical mindset & problem-solving approach.

Education

  • B.Tech / MCA / BSc (IT / Computer Science) or equivalent qualification.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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