Process Trainer
5 days ago
Job Roles & Responsibilities:
- Conduct new hire (induction) training sessions.
- Provide refresher training for existing employees.
- Conduct client-specific process training including systems, scripts, quality guidelines, and KPIs.
- Assess trainees through quizzes, role-plays, mock calls, and final certification.
- Support trainees during the nesting (on-the-job training) phase.
- Collaborate with team leaders and quality analysts to monitor trainee performance post-training.
- Gather feedback to improve training delivery and materials.
- Stay updated with process changes and integrate them into training modules.
Skills Required:
- Experienced in Process Training for Sales Process
- Coordinating with internal and external stakeholders
- Identifying training needs
- Managing last-minute batch changes, urgent hiring needs, or process updates.
- Adapting training methods for in-person, virtual, or blended delivery.
- Microsoft PowerPoint / Google Slides – for creating professional training decks.
- Excel / Google Sheets – for maintaining trainee trackers, performance reports, and assessments.
- Word / Docs – for process manuals, SOPs, and handouts.
- Proficiency in platforms like Zoom, Microsoft Teams, Google Meet, Webex for remote training.
- Basic knowledge of QA tools used in BPO for quality monitoring.
- Basic troubleshooting of systems or AV setups used in classrooms or virtual sessions.
Job Types: Full-time, Permanent
Pay: ₹33, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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