Data OPS Associate

Data Ops Associate

Would you like to be part of a team that delivers high-quality support to our customers?

Would you like the opportunity to learn cutting-edge administrative skills?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role

The Product Maintenance team is responsible for handling products and customers data for both books and journals. The role of the Data OPS Associate is to work as an integral leader of the Customer Support and Order to Cash department by providing outstanding customer experience to our internal and external customers. Internal stakeholders involve Suppliers, Journal Managers, Publishers, Distribution Controllers, Logistics, and Books Order Fulfillment team

Responsibilities

• Maintain product and customer accounts for books and journals in relevant systems such as Delta, Oracle, and OSvC.
• Ensure all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
• Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
• Adhering to Business/Process requirements as per SOP/Training Module.
• Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
• Support or lead small scale process improvements
• Adhere to the Quality Auditing process, whenever required for the team

Requirements

• Have good experience in customer service or customer-facing role, working with stakeholders, maintaining relations, and managing expectations
• Be a great problem solver, resolving problems using existing solutions
• Have excellent computer skills in Microsoft Office with proficiency in MS Office (Excel, Word, PowerPoint) and the ability to learn new systems. Basic understanding of MDM (Master Data Management) and of Customer Service and Order to Cash processes
• Education at least at bachelor's level
• 2+ years' experience in a similar role / relevant experience(Mandatory)
• Experience in writing, editing, and reviewing texts
• Excellent verbal, written and interpersonal communication skills

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working remotely from home or in our office in a flexible hybrid pattern
• Working flexible hours - flexing the times you work in the day

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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