Banking operation
2 days ago
Experience 2+ Years .
Looking for Immediate joiner.
Key responsibilities:
- Payment reconciliation
- Daily reconciliation: Perform daily, weekly, and monthly reconciliations of payment gateway reports, bank statements, and internal systems to ensure that all financial transactions are accurately recorded.
- Transaction verification: Verify the completeness and accuracy of transactions across all payment channels, including UPI, NEFT, IMPS, wallets, and card payments.
- Settlement management: Monitor and manage the settlement process, ensuring that funds are correctly settled with merchants, agents, and other partners in accordance with agreed-upon timelines.
- Exception handling: Investigate and resolve failed transactions, missing payments, and other payment exceptions by collaborating with product, tech, and banking partners.
- Reporting: Prepare and analyze reconciliation reports, providing insights into payment trends, anomalies, and potential issues to management.
- Process improvement: Develop and implement procedures to automate reconciliation tasks, reduce manual errors, and enhance efficiency.
- *Dispute reconciliation
- Dispute logging: Accurately log, track, and manage all customer and merchant disputes regarding failed or incorrect transactions.
- Investigation: Conduct thorough investigations into the root cause of disputes by reviewing transaction histories, system logs, and communication records.
- Communication: Serve as a point of contact for customers and internal teams regarding dispute status, providing timely updates and requesting additional information as needed.
- Liaison: Coordinate with partner banks, payment gateways, and regulatory bodies to resolve complex disputes and chargebacks.
- Refund management: Ensure that accepted disputes are processed and refunded to the customer's account accurately and within established timelines.
- Root cause analysis: Analyse dispute trends to identify recurring issues and collaborate with other teams to implement preventive measures and improve overall service.
Skills and qualifications:
- Educational background: A bachelor's degree in Finance, Accounting, Commerce, or a related field is typically required.
- Experience: A minimum of 2–5 years of relevant experience in financial operations, reconciliation, or the fintech industry.
- Technical skills: Strong proficiency in Microsoft Excel (including pivot tables and VLOOKUP) and experience with accounting or reconciliation software.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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