Marketplace Team Lead
2 days ago
Job Opening: Marketplace Team Lead
We are looking for an experienced and proactive Marketplace Team Lead to manage our marketplace operations, handle client accounts, and lead a high-performing team. The ideal candidate will have strong leadership skills, marketplace expertise, and the ability to drive performance and client satisfaction.
Key Responsibilities
Manage and oversee day-to-day operations of marketplace accounts (Amazon, Flipkart, Meesho, etc.)
Serve as the primary point of contact for marketplace clients—handling communication, queries, performance updates, and issue resolution
Lead and supervise the marketplace team, ensuring timely execution of tasks and meeting client expectations
Monitor account health, listings, pricing, promotions, and inventory levels
Develop strategies to optimize sales, visibility, and performance across marketplaces
Track and analyze KPIs, prepare reports, and present insights to management and clients
Coordinate with internal departments (catalog, design, inventory, operations) to ensure smooth workflow
Ensure timely resolution of escalations and maintain high client satisfaction
Train team members and support their skill development
Requirements
Proven experience in marketplace operations or account management
Strong understanding of major e-commerce marketplaces and their tools
Excellent communication and client-management skills
Leadership experience with the ability to guide and motivate a team
Strong analytical skills and attention to detail
Ability to multitask and work in a fast-paced environment
Proficiency in MS Excel and marketplace dashboards
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