CSAT Associate

About the RoleWe are looking for a skilled Team Lead to manage and drive performance for our US Chat Support Process. The ideal candidate should have experience in handling chat operations, leading teams, and ensuring SLA/KPI adherence.Key ResponsibilitiesManage chat support team operationsDrive SLA & KPI performance (AHT, CSAT, Response Time)Handle...

WERE HIRING CUSTOMER SERVICE ASSOCIATE (Night Shift)Location: Mumbai (Airoli) Work from OfficeShift: Rotational (Night shift allowance applicable)Joining: Immediate Joiners PreferredRoleCustomer Support US Healthcare (International Voice Process)EligibilityEducation: Graduate Freshers welcome | 12th Pass, BBA, BA, B.Com, BMS, BAMS, B.Pharma, MBA, B.Sc....

Designation- Customer / Student Support Associate BU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from...

Job DescriptionJob Title: Associate Consultant - Tech & ImplReq Id: 105285City: MumbaiState/Province: MaharashtraPosting Start Date: 10/22/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

Job Title: Team Leader – International BPOLocation: Navi MumbaiDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations. The ideal...

Role & responsibilitiesWe are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global...

We are looking for someone passionate about improving how customers experience our brand across all touchpoints. This role will focus on identifying pain points, designing solutions, and driving initiatives that improve customer satisfaction and NPS. The right person will be hands-on, analytical, and able to work with teams across product, operations, and...

Job Purpose:To manage and grow strategic key accounts by providing tailored freight forwarding solutions, maintaining high service levels, ensuring timely payment collection, and driving profitable growth. The KAM acts as the primary point of contact for key clients, focusing on retention, satisfaction, and business expansion across logistics verticals (Air,...

Job Description : We are seeking a highly skilled Application Support Manager (Incident or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of...