CSAT Associate

1 week ago


Navi Mumbai, Maharashtra, India Raymond Realty Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Summary:

Speak to the customer and seek their response to the CSAT/NPS questions

Key Responsibilities:

Conduct outbound calls to customers and collect feedback about experience at each touchpoint.

Collect feedback in person at all physical customer touchpoints.

Meet weekly and monthly reach out  &  response rate targets, feedback collections and CSAT Scores

Requirements:

  1. Any Graduate or HSC
  2. Basic technical knowledge to access app, telephones and data entries
  3. 13 years in customer service, tele-calling, CRM operations, or feedback collection roles (real estate, hospitality, telecom, or similar)

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