CSAT Associate
1 week ago
Job Summary:
Speak to the customer and seek their response to the CSAT/NPS questions
Key Responsibilities:
Conduct outbound calls to customers and collect feedback about experience at each touchpoint.
Collect feedback in person at all physical customer touchpoints.
Meet weekly and monthly reach out & response rate targets, feedback collections and CSAT Scores
Requirements:
- Any Graduate or HSC
- Basic technical knowledge to access app, telephones and data entries
- 13 years in customer service, tele-calling, CRM operations, or feedback collection roles (real estate, hospitality, telecom, or similar)
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