CSAT Associate

Job Role: Associate ManagerLocation: Airoli (Work From Office)Process : Telecom Voice process (US process)Required Qualification: Graduate or PostgraduateOverall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international processTeam handling experienceUnderstanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT,...

About the RoleWe are looking for a skilled Team Lead to manage and drive performance for our US Chat Support Process. The ideal candidate should have experience in handling chat operations, leading teams, and ensuring SLA/KPI adherence.Key ResponsibilitiesManage chat support team operationsDrive SLA & KPI performance (AHT, CSAT, Response Time)Handle...

WERE HIRING CUSTOMER SERVICE ASSOCIATE (Night Shift)Location: Mumbai (Airoli) Work from OfficeShift: Rotational (Night shift allowance applicable)Joining: Immediate Joiners PreferredRoleCustomer Support US Healthcare (International Voice Process)EligibilityEducation: Graduate Freshers welcome | 12th Pass, BBA, BA, B.Com, BMS, BAMS, B.Pharma, MBA, B.Sc....

Designation- Customer / Student Support Associate BU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from...

Job Title: Team Leader – International BPOLocation: Navi MumbaiDepartment: OperationsShift: Rotational Shift (as per business requirement)Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking an experienced and dynamic Team Leader to manage and lead a team of Customer Support Associates for our International BPO operations. The ideal...

We are looking for someone passionate about improving how customers experience our brand across all touchpoints. This role will focus on identifying pain points, designing solutions, and driving initiatives that improve customer satisfaction and NPS. The right person will be hands-on, analytical, and able to work with teams across product, operations, and...

Job Purpose:To manage and grow strategic key accounts by providing tailored freight forwarding solutions, maintaining high service levels, ensuring timely payment collection, and driving profitable growth. The KAM acts as the primary point of contact for key clients, focusing on retention, satisfaction, and business expansion across logistics verticals (Air,...

About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

Job Role: Associate Manager Location: Airoli (Work From Office) Process : Telecom Voice process (US process) Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT,...

**- Resolve day-to-day academic queries of learners and ensure a minimum TAT & 95% CSAT. - Develop a cohort wise mentorship plan and implement it to achieve 80% qualified students from each assigned cohort. - Help learners achieve weekly and monthly outcome milestones like assignment submissions, VIVAs etc. - Review weekly learner engagement data and make...

Designation- Customer / Student Support Associate BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5 LPA Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home) About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle...

Designation- Customer / Student Support AssociateBU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the RoleWe are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from...

About the Role We are looking for a skilled Team Lead to manage and drive performance for our US Chat Support Process. The ideal candidate should have experience in handling chat operations, leading teams, and ensuring SLA/KPI adherence. Key Responsibilities Manage chat support team operations Drive SLA & KPI performance (AHT, CSAT, Response Time) Handle...

Designation- Customer / Student Support Associate BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5 LPA Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home) About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will...

Designation- Customer / Student Support Associate BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5 LPA Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home) About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle...

Designation- Customer / Student Support Associate BU- Working Professional Location- Mumbai (Andheri-Marol) Salary- 4.5 LPA Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home) About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle...

Designation- Customer / Student Support Associate BU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from...

Designation- Customer / Student Support Associate BU- Working ProfessionalLocation- Mumbai (Andheri-Marol)Salary- 4.5 LPAShift Details- Mon - Fri (Work From Office) & Sat (Work From Home)About the Role We are looking for a proactive and learner-centric L1 Student Support Associate to join our Student Success team. In this role, you will handle queries from...