Assistant Retail Store Manager

9 hours ago

Delhi, Delhi, India JUSTDOGS® Full time

The Assistant Retail Store Manager supports the day-to-day operations of the store, ensuring excellent customer service and efficient store management. This role involves attending to customers, promoting spa services and products, managing home delivery orders, and maintaining a welcoming environment for both customers and their pets.

Key Responsibilities:

  • Greet and assist customers in-store, ensuring a friendly and personalized shopping experience.
  • Actively pitch and promote spa services and membership plans to customers.
  • Manage and coordinate home delivery orders, ensuring timely and accurate fulfillment.
  • Support the Store Manager in daily operations, including inventory management, visual merchandising, and staff coordination.
  • Handle customer queries, complaints, and feedback professionally to ensure satisfaction and repeat business.
  • Maintain cleanliness and organization of the store and spa areas.
  • Ensure compliance with store policies, safety standards, and operational procedures.
  • Build rapport with pet owners and ensure pets are comfortable and welcome in the store environment.

Requirements:

  • Prior experience in retail, customer service, or a similar supervisory role preferred.
  • Excellent communication and interpersonal skills.
  • Strong sales and pitching abilities.
  • Organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Comfortable working around pets (dogs, cats, etc.).
  • Flexibility to work weekends, holidays, and shifts as required.

Preferred Qualifications:

  • Experience in the pet care, wellness, or spa industry.
  • Basic knowledge of inventory management systems or POS software.
  • Passion for pets and customer care.

Defence Colony/Saket

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