Training (Training Development) Analyst

6 days ago


Haryana, India NTT DATA Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

In these roles you will be responsible for delivering monthly Language, Voice and Accent classroom/virtual training, supporting the business through daily call monitoring and floor activity by working closely with the team and business requestors. You will also be responsible for reporting and tracking training effectiveness, interviewing new hires, and conducting regular and continuous touch base with the floor and trainees to map improvement through coaching, feedback, and communication-based projects. Key Responsibilities: - Deliver monthly Language, Voice and Accent classroom/virtual training - Support the business through daily call monitoring and floor activity by working closely with the team and business requestors - Report and track training effectiveness - Interview new hires - Conduct regular and continuous touch base with the floor and trainees to map improvement through coaching, feedback, and communication-based projects Qualifications Required: - Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills - Coaching and Feedback skills - Proficiency in MS Excel and MS PowerPoint - Content Development skills Note: The required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends based on business requirements.,



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