Guest Relation Executive

1 week ago

Gachibowli, India Wurfel Kuche Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Gender : Only Females
Languages : English , Hindi, Telugu

Skills : Good at communication, Good at Presentable,
Hospitality Industry, Hotel Management

Job Summary:

The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:

Guest Experience Management

  • Greet and welcome guests, ensuring a warm and friendly atmosphere.
  • Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution

  • Handle guest complaints or concerns in a professional, efficient manner.
  • Coordinate with other departments to resolve issues promptly.
  • Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management

  • Build and maintain strong relationships with repeat guests.
  • Collect and analyze guest feedback to identify trends and areas for improvement.
  • Implement initiatives to increase guest loyalty and retention.

Team Coordination

  • Train and guide front-line staff on best practices in customer service.
  • Ensure staff adhere to service standards and uphold the company's values.
  • Communicate guest expectations and preferences to relevant departments.

Operational Excellence

  • Oversee the seamless execution of daily guest-facing operations.
  • Maintain accurate records of guest interactions, complaints, and preferences.
  • Assist in promotional activities or special events for guests.

Reporting & Analysis

  • Generate reports on guest satisfaction, trends, and service performance.
  • Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

  • Education: Bachelor's degree in Hospitality, Business Management, or related field preferred.
  • Experience: 1-3 years in a customer service or hospitality role.

Skills:

  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software and MS Office Suite.
  • Multitasking and organizational skills.
  • Ability to work in a fast-paced, dynamic environment.

Personal Attributes:

  • Empathy and a customer-first attitude.
  • Attention to detail and a proactive approach.
  • Professional demeanour and appearance.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Work Location: In person

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