Sales Consultant

2 days ago

Karunagappalli Kerala, India Royal Enfield (Roverz Motors) Full time ₹ 1,68,000 - ₹ 2,40,000 per year

Job Title: Sales Consultant

Location: Karunagappally

Job Type: Full-time

Experience: Fresher / Experienced

About the Role

We are looking for energetic, customer-focused Sales Consultants who are passionate about Royal Enfield motorcycles and can deliver an exceptional purchase experience—from enquiry to delivery.

Key Responsibilities

1. Brand Communication

  • Engage customers with Royal Enfield brand stories, heritage, and motorcycle insights.
  • Interact with prospects and involve them in discussions and activities around RE bikes.

2. Vehicle Sales

  • Warmly welcome customers to the showroom and ensure a comfortable experience.
  • Conduct need analysis, product demonstrations, and test rides to build desire for RE bikes.
  • Update customer details in DMS in real time following RECODE norms.
  • Facilitate test rides at the store or at customers' preferred location.
  • Check for finance needs and identify cross-selling opportunities for apparel and accessories.
  • Achieve monthly retail sales targets.
  • Support CRE in lost-case analysis.

3. Post-Booking Process

  • Confirm vehicle receipt after PDI in the system.
  • Allocate vehicles as per norms and coordinate with customers for confirmation.
  • Prepare invoices and coordinate with customers/finance teams for payments.
  • Finalize delivery dates.
  • Handle insurance requirements and paperwork.
  • Work toward finance penetration targets and ensure maximum benefits.
  • Guide customers with loan procedures and documents.
  • Log vehicle finance cases and track approvals.
  • Ensure payment/DO confirmation before delivery.

4. Delivery

  • Plan the delivery schedule based on bookings and stock availability.
  • Coordinate with RE logistics for stock readiness.
  • Fix and communicate delivery date/time with the customer.
  • Coordinate with RTO/Insurance/Finance teams post-booking.
  • Follow up for necessary customer documents.
  • Update customer on delivery status and any delays.

5. Accessories Sales

  • Understand customer preferences and pitch relevant accessories.
  • Achieve monthly accessories sales targets.

6. Customer Satisfaction

  • Own CSI scores for the sales process.
  • Coordinate with relevant teams to ensure smooth execution of test rides, billing, payments, and delivery.

Candidate ProfileQualifications

  • Graduate /Diploma/+2

Industry Preference

  • Auto (2W/4W), Consumer Goods, Insurance, Banking, Retail

Experience

  • Fresher candidates welcome
  • Prior sales or customer-facing experience is an advantage

Profile Requirements

  • Passion for motorcycles and Royal Enfield
  • Strong sales aptitude and customer-centric mindset
  • Excellent communication and convincing skills

Passion / Interests

  • Riding, travelling, exploring new places

Core Competencies

  • Customer Relationship Management
  • Selling Skills & Market Knowledge
  • Product Knowledge & Brand Insights

Job Type: Full-time

Pay: ₹168, ₹240,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

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