
General Manager
6 days ago
We are seeking a dynamic and experienced General Manager – Operations to oversee the day-to-day management of the resort. The ideal candidate will be hands-on, passionate about hospitality, and skilled in driving operational excellence, guest satisfaction, and profitability.
Key Responsibilities
Operations & Guest Experience
- Ensure smooth day-to-day operations of the resort including cottages, pool, housekeeping, F&B, and grounds.
- Deliver high levels of guest satisfaction through personalized service and attention to detail.
- Manage guest complaints and feedback promptly and effectively.
Staff Management
- Recruit, train, and supervise staff including housekeeping, kitchen, pool/garden, and front office teams.
- Create staff schedules to ensure coverage and efficiency.
- Motivate and lead the team to maintain service standards.
Finance & Administration
- Monitor budgets, expenses, and revenue streams.
- Implement cost-control measures without compromising guest experience.
- Maintain records of occupancy, sales, and operational performance.
Compliance & Maintenance
- Ensure the property adheres to safety, hygiene, and legal requirements.
- Oversee preventive and regular maintenance of cottages, pool, and facilities.
- Manage vendor contracts for services like pest control, gardening, and utilities.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
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