Remote Customer Service Associate Job at LawSikho

2 weeks ago

Remote, India CollegeSearch Full time ₹ 3,00,000 - ₹ 6,00,000 per year
About the Job

We at LawSikho are seeking a dedicated & enthusiastic 'support associate' to join our team. Company website: ,

Key Responsibilities:

  1. Respond promptly and effectively to student inquiries through various channels including email and phone.
  2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
  3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
  4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
  5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
  6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
  7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
  8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
  9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
  10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
  11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
  12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

  • Customer Service Representative

    2 weeks ago

    Remote, India LawSikho Full time ₹ 25,000 - ₹ 30,000 per year

    We at LawSikho are seeking a dedicated & enthusiastic 'support associate' to join our team. Company website: , Key Responsibilities:Respond promptly and effectively to student inquiries through various channels including email and phone. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and...

  • Sales Trainee Remote – Freshers

    3 days ago

    Remote, India LawSikho Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Sales Trainee (Remote – Freshers Only)Company: LawSikhoType: Full-Time | Remote | Freshers OnlyJoining: 27th OctAbout the RoleWe're hiring fresh graduates (or final-year students) for a remote Sales Trainee position. You'll work with warm leads—no cold calling—and guide prospects through our admissions process.CompensationTraining (30–90 days):...

  • Sales Trainee Remote – Freshers

    3 hours ago

    Remote, India LawSikho Full time ₹ 3,60,000 - ₹ 7,80,000 per year

    Sales Trainee (Remote – Freshers Only)Company: LawSikhoType: Full-Time | Remote | Freshers OnlyJoining: 27th OctApply NowWhatsApp: Email: About the RoleWe're hiring fresh graduates (or final-year students) for a remote Sales Trainee position. You'll work with warm leads—no cold calling—and guide prospects through our admissions...

  • Sales Trainee Remote – Freshers Welcome

    2 days ago

    Remote, India LawSikho Full time ₹ 1,80,000 - ₹ 7,80,000 per year

    Sales Trainee (Remote – Freshers Only)Company: LawSikhoType: Full-Time | Remote | Freshers OnlyJoining: 7th October (Tuesday)About the RoleWe're hiring fresh graduates (or final-year students) for a remote Sales Trainee position. You'll work with warm leads—no cold calling—and guide prospects through our admissions process.CompensationTraining (30–90...

  • HR Intern

    2 days ago

    Remote, India LawSikho Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryPosition: Human Resources Intern (Recruitment)Duration: 5 Months (Full-time Internship - 7 hr working)Location: RemoteStart Date: Immediate joiners (3/10th Nov)About LawSikho:LawSikho is India's leading online education platform for legal and business courses. We aim to bridge the gap between traditional education and industry requirements by...

  • Remote Academic Counsellor Job at LawSikho

    2 weeks ago

    Remote, India CollegeSearch Full time ₹ 30,000 - ₹ 40,000 per year

    About the JobJob Title: Sales Trainee (Remote)Work Type: Full-Time | RemoteWorking Days: Sunday to Thursday (Friday & Saturday Off)Joining Date: 9th September 2025Salary: ₹30,000 – ₹40,000 (Gross) + Performance-Based Incentives Key responsibilities: Counsel prospective clients based on their needs and goals Handle inbound leads and follow up via...

  • Remote Sales Trainee Job at LawSikho

    1 week ago

    Remote, India CollegeSearch Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About the JobKey responsibilities: Speak with potential learners via calls, emails, and WhatsApp to understand their career goals Recommend suitable courses and explain how they align with learner needs Maintain lead details and follow-up activity in the CRM system Meet and exceed monthly performance targets during and after training Collaborate with...

  • Remote Customer Service Executive Job at Recruit CRM

    2 weeks ago

    Remote, India CollegeSearch Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    About the JobLaunch Your Career with Recruit CRM | Customer Success Associate (Traineeship + PPO)Looking to kickstart your career in a high-growth SaaS company trusted by 1,700+ firms across 100+ countries? Join us as a Customer Success Associate Intern (Graduating Batch: 2026) and work fully remote while learning how to solve real-world client challenges. ...

  • Customer Support Associate

    1 week ago

    Remote, India Pocketpills Full time

    Customer Support Associate (Remote) Position Overview We are seeking a highly skilled Subject Matter Expert to join our remote team, bringing deep healthcare industry knowledge combined with exceptional customer service capabilities. This night shift position (Eastern Time Zone) requires an individual who thrives on solving complex problems while...

  • Junior Associate- Arbitration and Litigation

    2 weeks ago

    Remote, India LawSikho Full time

    Hiring for a remote, work from anywhere position. If you are someone who has litigated for under 0-2 years, and wants to switch to education, please read on. You will be required to teach budding and enthusiastic Arbitration + corporate litigation lawyers, manage their communities, guide and mentor them on their journey to success. You'll have to do the...