Capacity Management Expert

2 days ago

Delhi, Delhi, India Fiserv Full time US$ 90,000 - US$ 1,20,000 per year

We are looking for Capacity Management Expert, please refer the details below:

Exp. Range: 7 to 12 Years

Job Description:

What does a successful Capacity Management Expert Team do?

  • Manages and optimizes capacity planning and management processes.
  • Implements and oversees cloud FinOps strategies to ensure cost-effective cloud usage.
  • Utilizes monitoring tools such as Splunk, Dynatrace, and Moogsoft to track and analyze system performance.
  • Collaborates with cross-functional teams to ensure seamless integration of capacity management with SDLC and ITSM processes.
  • Develops and maintains scripts using Shell scripting, Python, and Ansible for automation and efficiency.
  • Integrates AI and ML techniques to analyze capacity usage trends and perform predictive analysis.
  • Conducts data analysis to identify patterns and insights for proactive capacity management.
  • Provides expertise in operating systems and ensures optimal performance and scalability.

What you will do:

  • Oversee the planning, execution, and evaluation of capacity management activities to optimize service delivery.
  • Develop and implement capacity management strategies and methodologies to enhance process effectiveness.
  • Ensure thorough documentation and adherence to capacity management policies and procedures.
  • Use monitoring tools to track and manage capacity-related metrics.
  • Conduct regular training sessions and workshops to elevate capacity management awareness across teams.
  • Analyze capacity management processes and deliver insights to support data-driven decisions.
  • Embrace emerging technologies to enhance capacity management practices and automate workflows.

What you will need to have:

  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Minimum of 8+ years of experience in IT Service Management (ITSM), with a strong focus on capacity management.
  • Proven experience with integrating capacity management processes with ITSM tools.
  • Proficiency in using monitoring tools for managing capacity-related metrics.
  • Excellent communication, facilitation, and presentation skills, with the ability to influence stakeholders.

What would be great to have: (Optional)

  • Knowledge of data visualization and reporting tools.
  • Familiarity with AI and ML applications within ITSM and capacity management.
  • Scripting skills in Python to automate capacity-related tasks.
  • Experience with monitoring tools for analyzing impacts on service performance.

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