Tele Caller and Back Office Operator

2 days ago

Faridabad, Haryana, India c6f9ad89-fb7a-42c7-8b23-5698d0a4a693 Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Job Description: Telecaller & Back Office Operator

Industry: Natural & Synthetic Rubber / Industrial Raw Materials

Experience: 1–3 years (preferably in sales support or telecalling)

Key Responsibilities Tele calling / Customer Interaction

  • Make outbound calls to existing and potential customers for enquiries, follow-ups, and lead generation.
  • Explain product details (Natural Rubber, Synthetic Rubber, Carbon Black, etc.) in a clear and professional manner.
  • Maintain positive customer relationships and ensure timely communication.
  • Record customer needs, complaints, and feedback and share with the sales team.

Back Office & Administrative Work

  • Maintain customer database, enquiry reports, and sales records.
  • Prepare quotations, proforma invoices, and basic documentation.
  • Coordinate with the sales, accounts, and logistics teams for order processing.
  • Ensure proper filing of GST certificates, customer details, and billing paperwork.
  • Assist in preparing daily/weekly MIS reports for management.

Follow-up & Coordination

  • Follow up on pending payments, orders, dispatch status, and documentation.
  • Coordinate with customers for GST, KYC, and billing details.
  • Ensure smooth communication between customers and internal teams.

Skills Required

  • Good communication skills (Hindi/English).
  • Basic computer knowledge (MS Excel, Word, Email handling).
  • Ability to handle customer calls politely and professionally.
  • Organized, disciplined, and detail-oriented.
  • Knowledge of industrial/raw material segments (preferred).

Qualifications

  • Graduate / 12th Pass with relevant experience.
  • Experience in telecalling, admin, sales coordination, or back-office roles preferred.

Salary

  • As per industry standards.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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