IT Service Owner/Senior Consultant Specialist
1 week ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
In this role, you will:
- Managing the defining of the right service offerings to balance the business and customer needs and demands against costs.
- Accountable for managing design processes, solution architectures, and definition of key metrics.
- Act as a point of escalation for the development & delivery teams.
- Accountable for ensuring that the implemented service meets the design and necessary functional and non-functional requirements, and any transition into the live environments is fully documented in the stipulated system.
- Ensure that the service continues to meet the customer needs & demands, and takes corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets.
- Managing continual service improvement – ensuring incremental improvements to the Service, corrective measures to recover service performance, and eventually the demise of the Service when it is no longer required.
- Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
- Managing the collaboration across teams to ensure consistency and continuously improve service management process execution. Manage the provision of guidance and help to teams in relation to service management processes to balance speed to market against operability, stability and availability.
To be successful in this role, you should meet the following requirements:
- Person should have 15+ years of experience in IT industry in managing various services/Programs.
- Completion Vision: Understand IT Architecture and Standards.
- Cross-Discipline Business Case Writing.
- Broad Meeting Management Skills.
- IT Quality Management Metrics.
- Should possess good verbal and written skills in English language.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSDI
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