Property Manager

3 days ago

Thāne, Maharashtra, India Lodha Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Dear All,

We at Lodha Developers have an opening for Property Manager role who would be responsible to handle end to end any issues arising in his/her region. Ranging from Engineering, Housekeeping, clubs, horticulture, mobility, Customer experience, etc. Ensure the Front Desk Operations at the residential buildings; common area upkeep and maintenance, security, landscaping, etc. are all operating at world class standards and thus contribute to our goal of providing a true high-end residential experience. Location would be Lodha Amara, Thane.

Role & responsibilities

Maintenance and Upkeep of Common Areas

  • Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
  • Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities.
  • Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels
  • Life Safety/Loss Prevention the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
  • Security and safety of all residents and associates

Relationship Management

  • Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
  • Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
  • Ensure customer understanding and feedback loop
  • Demonstrates urgency in response and handling of customer problems and complaints
  • Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.

Internal Coordination

  • Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
  • Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
  • Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
  • Review financial reports and statements to determine how Operations is performing against budgets
  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
  • Financial Management capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance
  • Site CAM P&L meeting targets/budgets; annual Budget preparation - Prepares annual budget for staffing and operating expense. Proposes items to be included in annual Capital Plan
  • Maintain complete knowledge about Society Rules & Regulations and Lodha policies

Develops systems and procedures that achieve higher cost efficiency and customer satisfaction

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