Network Operations Manager

Role & responsibilities

Senior Consultant - NOC and Managed Services

Location: Airoli, Mumbai (WFO)

Shift: Day Shift

Role Summary:

The Senior Pre-Sales Consultant NOC and Managed Services will be responsible for conceptualizing, designing, and presenting end-to-end NOC (Network Operations Center) and Managed Services solutions for enterprise and Government clients. The candidate should have hands-on experience in solution architecture, resource estimation, ITSM/NMS tool design, proposal building, and transition planning.

This role demands a strong blend of technical expertise, commercial understanding, and customer-facing communication skills, along with the ability to translate complex client requirements into scalable and sustainable service delivery models.

Key Responsibilities:

A. Solution Designing & Architecture

1. Lead the design of end-to-end NOC architecture, including network monitoring, fault management, performance management, and ITSM tool integration based on customer requirements.
2. Evaluate and recommend NMS (Network Management Systems) and ITSM platforms (ServiceNow, ManageEngine, SolarWinds, PRTG, etc.) best suited for client environments.
3. Design the NOC framework, including incident, problem, change, and capacity management processes aligned with ITIL standards.
4. Develop L1/L2/L3 resource sizing models based on device count, service scope, and SLA definitions provided in RFPs.
5. Prepare customized solution documents, including architecture diagrams, BOMs, and deployment strategies.
6. Design hybrid NOC models (on-prem / cloud / remote) to suit customer infrastructure and compliance constraints.
7. Ensure proposed solutions align with ISO, ITIL, and CERT-In best practices for secure and compliant operations.
8. Ability to understand and manage live NOC operations will be an added advantage, ensuring practical alignment between pre-sales design and operational delivery.

B. RFP Response & Proposal Management

1. Analyze large and complex Government and Enterprise RFPs to interpret SoW (Scope of Work), SLAs, and deliverables.
2. Prepare comprehensive technical and commercial proposals, aligning with customer requirements and cost optimization goals.
3. Develop effort estimations, pricing models, and cost-benefit analyses for NOC and Managed Services solutions.
4. Draft pre-bid queries and coordinate with internal stakeholders to seek clarifications from customers.
5. Collaborate with OEMs and technology partners for tool integration, solution validation, and technical compliance.
6. Ensure all deliverables meet RFP compliance matrices and technical qualification criteria.

C. Client Engagement & Presentation

1. Lead client-facing technical presentations and solution workshops, demonstrating company NOC capabilities and value propositions.
2. Prepare and continuously enhance the NOC capability deck, case studies, and solution collateral for client meetings.
3. Represent the company in pre-bid meetings, technical discussions, and solution defense sessions across PAN India.
4. Build strong customer relationships and act as a trusted technical advisor for Managed Services and NOC solutions.

D. Transition & Delivery Handover

1. Support post-award transition and onboarding of NOC projects, ensuring seamless knowledge transfer and operational readiness.
2. Work closely with Delivery and Project Management teams to finalize implementation plans, SOPs, and SLA frameworks.
3. Validate operational metrics and dashboards to ensure alignment with proposed solution KPIs.

E. Internal Enablement & Practice Development

1. Conduct periodic enablement sessions for Sales, Practice, and Delivery teams on NOC design, Managed Services trends, and RFP response strategies.
2. Mentor junior solution consultants on proposal writing, technical design, and client engagement.
3. Contribute to the development of standardized solution templates, cost models, and process documentation.
4. Stay updated on emerging NOC technologies (AIOps, SD-WAN, observability, ITSM automation, etc.) to enhance solution value.s

Key Requirements:

Educational Qualification:

• B.E. / B.Tech in Electronics, Computer Science, or Information Technology.
• Preferred: MBA in Systems / IT Management (optional but desirable).

Professional Experience:

• 812 years of total experience in Network Operations, Managed Services, or Pre-Sales Consulting.
• Minimum 5 years in Pre-Sales / Solution Design for NOC, SOC, or Managed Infrastructure Services.
• Proven track record in Government or large enterprise RFPs and bid management.

Technical Skills:

• Strong understanding of Network Infrastructure, NOC Processes, ITSM/ITIL framework, and Service Automation tools.
• Hands-on experience with NMS/EMS platforms like SolarWinds, ManageEngine, PRTG, Cisco DNA, Spectrum, or equivalent.
• Knowledge of ServiceNow, BMC Remedy, or Cherwell for ITSM integration.
• Experience in Firewall, SD-WAN, and WAN optimization solution components.
• Familiarity with Cloud-based NOC architecture, AIOps platforms, and observability frameworks.
• Excellent understanding of SLA/KPI design, Opex/Capex modeling, and staffing optimization.
• Experience managing security for operational technology (OT) systems, such as SCADA, PLCs, and industrial control systems.
• Familiarity with OT-specific security standards and frameworks (e.g., NIST SP 800-82, ISA/IEC
• Expertise in deploying and managing EDR/XDR solutions like CrowdStrike, SentinelOne, or Microsoft Defender.
• Ability to implement endpoint protection strategies and ensure comprehensive threat detection and response.
• Strong understanding of cybersecurity principles, firewalls, IDS/IPS systems, SIEM tools, and other security technologies.
• Experience with security tools like Splunk, Palo Alto, Fortinet, and similar.
• Knowledge of vulnerability assessment tools like Nessus, Qualys, or Rapid7.
• Proficiency in managing cloud infrastructure and services (AWS, Azure, GCP) from a networking and security perspective.

Soft Skills:

• Strong communication, presentation, and stakeholder management skills.
• Strong leadership and mentoring capabilities, with a proven track record of managing cross-functional teams.
• Excellent verbal and written communication skills to coordinate with vendors, clients, and internal stakeholders.
• Ability to handle multiple RFPs and solution discussions simultaneously.
• Analytical mindset with attention to detail and proposal accuracy.
• Willingness to travel PAN India for pre-bid meetings, client presentations, and solution workshops.