SPE-Performing Servicing

4 days ago

Mumbai Metropolitan Region, India Cognizant Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Summary
We are seeking a skilled SPE-Performing Servicing professional with 2 to 4 years of experience to join our team. The ideal candidate will have expertise in MS Excel and a background in customer service & Compliant Resolution particularly in the mortgage sector. This role requires working from our office during night shifts with no travel involved.

Responsibilities
Process associate is expected to meet or exceed the set agreed target in a given timeframe both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.

Key Responsibilities

Conduct detailed research on written complaints received from customers.

Analyze the issues identified in the complaints and gather necessary information for resolution.

Provide comprehensive written or Verbal responses to customers addressing all concerns raised in the complaints.

Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.

Collaborate with various departments to gather insights and information pertinent to the complaints.

Maintain accurate records of customer interactions complaints and resolutions.

Continuously improve the complaints handling process by identifying trends and recommending changes.

Qualification

GraduateDiploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable

Proven experience in customer service or complaints handling.

Strong critical thinking and problemsolving skills.

Excellent written communication skills with the ability to convey complex information clearly and concisely.

Proficiency in data analysis and research.

Ability to work independently and exercise sound judgment.

Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 40 wpm.

Good customer service attitude.

Stress tolerance Ability to work accurately under pressure.

Good Team Player

Willingness to work in night shifts(8.30 pm IST to 630 am IST)

Preferred Skills
Experience in a regulated industry understanding compliance and legal implications of customer complaints.

Familiarity with customer relationship management (CRM) systems.

This job description aligns with the responsibilities and skills required for the role as described. It emphasizes the importance of critical thinking and written communication in resolving customer complaints effectively. If you need further customization or additional details please let me know.

Certifications Required

  • Microsoft Office Specialist: Excel Certification

  • Event - Sales/marketing Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India SPE Eventivation LLP Full time

    **About the Company**: SPE Eventivation LLP is a dynamic and innovative event management company specializing in **Corporate Events, Brand Activations, Exhibitions, Conferences and Experiential Marketing**. With over **8 years of expertise**, we have successfully executed events for top brands across industries. Our mission is to create **Impactful Brand...

  • Spe-performing Servicing

    1 week ago

    Mumbai, Maharashtra, India Cognizant Full time

    **Job Summary** **Responsibilities** Process associate is expected to meet or exceed the set agreed target in a given timeframe both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality Process associate is expected...

  • Customer Service Representative(Voice)

    2 weeks ago

    Mumbai, India Mehrwert Infotech Pvt Ltd Full time

    **Spes**: - Voice **Work Mode **Designation**: - CSR **Experience**: - CSR - min 1 year voice Int Exp. **Shifts**: - US Night Shift. **Salary - **CSR - Gross 3 LPA to 4.30 LPA Inhand - 23k to 30 K monthly **Night shift allowance-**350 per day for shifts starting post 5pm **Incentives-**Monthly incentive - 4 % on the fixed salary **Transport -...

  • Customer Service Representative(Voice)

    5 hours ago

    Navi Mumbai, India Mehrwert Infotech Pvt Ltd Full time

    **Spes**: - Voice **Work Mode - **Work from office **Designation**: - CSR **Experience**: - CSR - min 1 year voice Int Exp. **Shifts**: - US Night Shift. **Salary - **CSR - Gross 3 LPA to 4.30 LPA Inhand - 23k to 30 K monthly **Night shift allowance-**350 per day for shifts starting post 5pm **Incentives-**Monthly incentive - 4 % on the fixed...

  • Customer Service Representative(Voice)

    6 hours ago

    Navi Mumbai, Maharashtra, India Mehrwert Infotech Pvt Ltd Full time

    **Spes**: - Voice **Work Mode **Designation**: - CSR **Experience**: - CSR - min 1 year voice Int Exp. **Shifts**: - US Night Shift. **Salary - **CSR - Gross 3 LPA to 4.30 LPA Inhand - 23k to 30 K monthly **Night shift allowance-**350 per day for shifts starting post 5pm **Incentives-**Monthly incentive - 4 % on the fixed salary **Transport -...

  • Performance Marketing Manager

    3 days ago

    Mumbai Metropolitan Region, India Imarticus Learning Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Imarticus is Hiring Are you interested to be a part of our Imarticus familyWe want three things in Imarticians: great profile, different, out-of-the-box thinking; an ability to manage and perform; and, the fearlessness to step up and take charge competently and confidently of ANYTHINGWe love experience. And knowledge.Imarticus Learning is a technology driven...

  • Performance Marketing Executive in Mumbai

    4 days ago

    Mumbai Metropolitan Region, India Placement Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Key ResponsibilitiesDevelop and execute digital advertising campaigns across various platforms, including social media,search engines, display advertising, and email marketing.Create compelling ad copy and imagery that will resonate with target audiences.Manage campaign budgets and optimize spending to ensure maximum return on investment (ROI).Conduct...

  • Service Advisor

    4 days ago

    Mumbai Metropolitan Region, India Tesla Full time US$ 60,000 - US$ 1,20,000 per year

    Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.Responsibilities:Answer Phone...

  • IT Service Desk Manager

    4 days ago

    Mumbai Metropolitan Region, India Excis Compliance Full time US$ 90,000 - US$ 1,20,000 per year

    WE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIAExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...

  • Field Service Engineer

    14 hours ago

    Mumbai Metropolitan Region, India Everllence Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    About EverllenceEverllence, formerly known as MAN Energy Solutions, is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto – 'Moving big things to zero' – we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a...