Analyst - Learning Admin - Hyderabad

HRS Learning & Talent Support Services Analyst – Deloitte Support Services India Private Limited

Do you enjoy learning administration? Then this may be the perfect opportunity for you

In the HRS Learning & Talent Support Services Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line learning administration support to the HRS Learning & Talent Support Services team, the emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Practice Support Services objectives.

Work you'll do

As a part of this team, you will be responsible for:

• Adding courses and classes to the Deloitte Learning Management System;
• Processing of all adhoc reports;
• Monitoring classes course enrolment;
• Processing approvals and cancellations;
• Monitor close classes and ensure post course evaluations and feedback are processed;
• Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately
• Where applicable managing internal cost recharges;
• Process Faculty Invites as required;
• Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
• Ensure compliance with appropriate Data Protection legislation at all times;
• Contribute to wider projects and initiatives in the Practice Support Services as required;
• Working within Service Level and Operational Level Agreements;
• Administration of other Learning Support Services processes as required;
• Liaison with other Practice Support Services teams as appropriate;

Key skills required

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
• Enthusiastic and eager to learn new technologies
• Committed to working with their team to maintain a positive team spirit
• Good listener with a calm manner, and the ability to ask effective questions
• Able to communicate in writing at all levels, displaying good email etiquette
• Excellent customer service skills and a good telephone manner
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
• Required to project a professional image of the Practice Support Services at all times, and shows an interest in the external industry
• Must demonstrate a methodical, analytical and clear approach to problems;
• Is able to act with urgency when necessary;
• Is open, receptive and adaptable to change;
• Demonstrates integrity and a can do attitude;

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM

The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Qualifications

Required:

• Graduate degree
• 2-3 years of work relevant experience in learning administration
• Proficient in the use of Microsoft Office package applications

Preferred:

• Prior experience in training and development domain

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 313469