Field Expert(6)

1 week ago

Bengaluru, Karnataka, India Ericsson-Worldwide Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Join our Team

About this opportunity:

Ericsson is inviting applications for the role of Field Expert. In this position, you will resolve complex technical maintenance issues at the site, support our service delivery management, liaise with the field for innovation initiatives, aid in data analytics, and align with the MS OHS framework to improve our service efficiency.

What you will do:

  • Execute and document complex corrective maintenance activities.
  • Provide support to field services technicians, both on-site and remotely.
  • Develop instructional videos for field services support library.
  • Supervise third-party personnel, attending on-site resolution of complex issues, and conducting safety audits.
  • Adhere to MS OHS framework and promote a culture of safety awareness and wellbeing among team members.

  • Serve as a team lead, providing safety and efficiency support for a small group of field technicians, including acting in management capacity during short and long-term absences of other team leaders.

  • Coordinate spare parts handling logistics - identify gaps in availability and recommend forecasting adjustments.

  • Interface with the NOC Problem Manager and initiate strategic improvements in field delivery.

  • Act as a subject matter expert and in-field prime for use case evaluation, development, and FOA analysis for ML Use Case Field Trials.

The skills you bring:

  • Occupational health and safety.
  • Team Management.
  • Physical Site Access Management.
  • Site Handler.
  • Root Cause Corrective Action.
  • Service Activation/Deactivation�On-site.
  • Spare part handling.
  • Site Facility Management.
  • Artificial Intelligence Markup Language (AIML).
  • Preventive Maintenance.
  • Continuous Documentation.
  • Workplace Safety.
  • Third Party Supervision.
  • Health Safety and Well-being legal compliance management.
  • Problem management.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 772777

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