Senior Technical Consultant

Summary:

Position Details:

We are looking for a Senior Technical Consultant to join our Policy & Network Management team. This role is responsible for implementing client solutions, supporting SMSC, USSD, SCP,4G PCRF, 5G PCF, and ensuring high-quality product launches, configuration changes, and technical troubleshooting. The ideal candidate will provide technical expertise, conduct solution acceptance testing, and collaborate with internal and external stakeholders to resolve complex network-related issues.

Key Responsibilities

• Implement client solutions through product launches, configuration changes, and data modifications.
• Provide technical support for CSG's network-based solutions (SMSC, USSD, SCP and PCRF ).
• Develop and Design USSD Menu with as per customer expectation
• Troubleshoot and resolve technical issues using established procedures and guidelines.
• Conduct solution acceptance testing and handover to ensure smooth client integration.
• Create and maintain customer documentation for configurations, troubleshooting, and best practices.
• Deliver customer training on system functionality and troubleshooting procedures.
• Act as the escalation point for critical technical issues, ensuring timely resolution.
• Identify project risks and develop mitigation strategies.
• Collaborate with internal teams to enhance technical processes and system improvements.
• Generate internal and customer reports/metrics to track performance and identify trends.

Is This Opportunity Right for You?

We are looking for candidates who have:

• Bachelor's degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience).
• Strong understanding of network-based solutions ( SMSC, USSD , SCP and PCRF).
• Strong experience in USSD Menu development and SMPP standards for SMSC .
• Experience in Linux installation and administration.
• Knowledge of IP LAN/WAN design and administration.
• Hands-on experience with database administration (MySQL, Oracle) and relational databases.
• Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible.
• Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure).
• Familiarity with Web Service configuration/administration (Apache Tomcat).
• Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols.
• Experience with Elasticsearch, X-Pack, Kibana is highly desirable.
• Basic knowledge of Java and/or C++ coding methodologies is beneficial.
• Experience in CRM, Billing, and Order Management projects is a plus.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.