Reliability Engineer I
3 days ago
Job Title:
Reliability Engineer IOverview:
About the RoleThe SMRE BizOps team is seeking an engineer to strengthen ITSM practices with a dedicated focus on Change Management. You'll ensure production readiness, drive operational excellence, and partner with development, operations, and product teams to deliver resilient, scalable, and highly available systems. The role emphasizes governance, compliance, and risk management, while embedding automation and efficiency into change processes.
Change Assessment & Approval
Role
Review Change Requests (CRQs) per ICRB guidelines.
Validate alignment with policies, minimize risk, and secure stakeholder approvals.
Change Planning & Implementation
Monitor for overlapping activities/migrations and advise teams to prevent conflicts.
Coordinate execution and documentation to minimize business disruption.
Change Review & Closure
Conduct post-implementation reviews, gather feedback, and capture lessons learned.
Complete all documentation and formally close changes.
Key Meetings & Calls
Represent applications in ICRB and "Yellow List" change discussions.
Participate in sync-ups, handovers, and weekend change calls to ensure readiness.
Stakeholder Coordination & Communication
Partner with stakeholders to assess risks and impacts of proposed changes.
Send SEM (Service Event Management) communications for major events (e.g., DR, releases, outages).
SLO & Compliance Monitoring
Track Mastercard's 2025 ITSM Change Objectives
Monitor CRQs on a daily, weekly, and monthly cadence to ensure targets are met.
Remedy Templates & Support
Create, maintain, and update Remedy Templates and Support Groups as needed.
Broader ITSM Activities
Support incident, problem, and risk management processes.
Provide feedback to development teams on resiliency and operational gaps.
Lead incident response and blameless postmortems to strengthen reliability.
What We're Looking For
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
Proven expertise in ITSM, with strong focus on Change Management.
Proficiency in Java or Python for automation, scripting, and debugging.
Strong stakeholder management and communication skills.
Analytical problem solver with ownership, urgency, and attention to detail.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
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