Infor Lawson/M3 Customer Service Consultant

1 day ago

Bengaluru, Karnataka, India Etag Full time ₹ 12,00,000 - ₹ 18,00,000 per year
Company Description

Etag is an application development, project management, and business efficiency consulting company. We develop a strategic alliances to integrate processes and technology to create innovative solutions to remain ahead of the competition.

We assess the existing business system and processes and recommend the best solutions and ensure success by minimizing risk.

Job Description

Perform consultative client duties for customizations, modifications, system analysis, client support, and training on various Infor M3 development tools. Primary duties are development (performing software development of delivered Infor M3 objectives or creating new objects using Infor/Lawson Application Development Tools) and Design/Analysis.

Incumbent must be proficient in software development practices/methodologiesand apply proficiency in one or more areas of products and industries. Consultant is subject matter expert and must be able to participate in complex consulting projects, support technical implementation issues and work independently. Activities may also include instructor led training and web casting.

Functional Area: Customer Sales & Service Suite

Job Functions:

· Perform software development of delivered Infor M3 objects or the creation of new objects using the Infor/Lawson Application Development Toolset

· Complete all required documentation as part of the development activities, including status reports, technical/functional specifications, expense reporting,
technical documentation, etc

· Maintain communications with the Infor Project Manager or engagement owner and the client's technology project team

· Analyze and interpret client requirements; draft functional descriptions and/or programming specifications as required

· Interpreted functional specifications and translate into technical design documentation

· Understand the role and responsibility of the Technology Consultant in an implementation

· Develop a working knowledge of the current Infor Implementation Methodology and tools used to provide an accurate, complete and successful development project

· Develop a working knowledge of the current Infor Stepwise Methodology and tools used to provide an accurate, complete and successful implementation. Includes understanding all of the Infor positions and responsibilities as part of the implementation

· Provide customer training and knowledge transfer on Infor Application Development Toolset

Qualifications

· 5 years' experience with Infor M3 Software and a development language or tool such as Java, JavaScript, EDI, XML, SOAP, Web services and Visual Studio .NET.

· Demonstrated technology consulting expertise with/on Infor/Lawson or similar enterprise application, including the ability to successfully complete the toughest
engagements and handle the most troublesome client situations

· Consulting skills (e.g. customer management and communications, and project management)

· Has demonstrated successful project leadership roles including Architect, Team Lead, Project Lead, and Project Manager

Location: Bangalore, India

Mode of Employment: Permanent or Contract (9 Months)

Number of Openings: 1

Expected Joining Date: January 2015

Product webpage:

Additional Information

Etag is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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