Global Talent Management Operations

5 days ago

Bengaluru, Karnataka, India Gallagher Service Center (GSC) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description: Team Manager - Global Talent Management Operations Support

Position Overview:

The Team Manager for Global Talent Management Operations Support will be responsible for managing and leading a team of professionals in delivering operational excellence across various Talent Management and Performance Management activities. The individual in this role will play a pivotal role in streamlining processes, driving efficiency, and supporting global initiatives to elevate employee performance, engagement, and talent management outcomes. This position requires a strategic thinker with strong analytical skills, people management expertise, and a commitment to enhancing the organization's talent and performance ecosystem.

Key Responsibilities:

1. Talent and Performance Management:

  • Oversee the Oracle -myHR Talent and Performance, Succession Planning Processes and Activities.
  • Ensure SOPs are updated and reviewed as GHRSS Processes and timelines. Documents process to ensure timely and accurate resolution.
  • Manage and Oversee SLA's and TAT for individual processes and activities and look at building operational efficiencies.
  • Ensuring timely communication and compliance across the team.
  • Drive operational efficiencies and streamline processes based on volumes that are being supported.
  • Create a robust escalation management process.
  • Guide, mentor and coach the team on performance and behavioural aspects.

5. Qualtrics Surveys and 360 Feedback and Behavioral Assessments:

  • Oversee the 360 Gallagher Behavior Feedback Assessment – Survey Launch process, ensuring efficient execution and insightful feedback delivery.

Desired Skills & Qualifications:

  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
  • 8+ years of experience in Talent Management, Performance Management, or HR Operations, with at least 2 years in a managerial role.
  • Strong understanding of Performance Management processes and frameworks.
  • Demonstrated success in supporting Succession Planning, Talent Pool Reviews, and Engagement initiatives.
  • Experience managing cross-functional projects.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Excellent organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Outstanding communication and interpersonal skills, with the ability to influence and collaborate with global stakeholders.

Key Competencies:

  • Leadership: Ability to inspire and manage a global team to meet strategic objectives.
  • Operational Excellence: Keen attention to detail and focus on improving processes and outcomes.
  • Strategic Thinking: Ability to align Talent Management initiatives with organizational goals.
  • Technological Proficiency: Expertise in using Talent Management tools and platforms such as Qualtrics.
  • Relationship Management: Ability to build and maintain strong relationships with global stakeholders.

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