Assistant Manager

7 hours ago

Pune, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 4,20,000 per year

Job Summary:

We are looking for a highly motivated and experienced Restaurant Manager to oversee daily operations and ensure the highest level of guest satisfaction. The ideal candidate will be responsible for managing staff, optimizing service flow, maintaining financial performance, and delivering an exceptional dining experience that reflects the brand's standards.

Key Responsibilities:

Operations & Guest Service

  • Supervise and coordinate daily front-of-house and back-of-house operations.
  • Ensure consistent high-quality customer service and resolve guest complaints promptly.
  • Monitor service standards, cleanliness, and ambiance in line with brand expectations.
  • Implement and enforce standard operating procedures (SOPs) for service and hygiene.

Team Management

  • Recruit, train, schedule, and manage restaurant staff including waiters, hosts, bartenders, and kitchen supervisors.
  • Conduct regular staff evaluations, provide coaching, and foster team motivation.
  • Manage team communication, pre-shift briefings, and customer service training.

Financial & Inventory Management

  • Control daily sales, monitor budgets, and achieve revenue targets and cost margins.
  • Maintain inventory, control stock levels, and oversee procurement in coordination with suppliers.
  • Manage point-of-sale (POS) systems, billing accuracy, and petty cash handling.

Marketing & Business Growth

  • Assist in developing and implementing promotional campaigns and seasonal offers.
  • Analyze customer feedback, market trends, and competitor activities to improve services and increase footfall.
  • Build partnerships with food delivery platforms, local vendors, and influencers as needed.

Requirements:

  • Bachelor's degree in Hospitality, Business Management, or a related field.
  • 3–5 years of proven experience as a Restaurant Manager or similar role in the hospitality industry.
  • Strong leadership, interpersonal, and problem-solving skills.
  • Knowledge of restaurant management software (e.g., POS systems, inventory tools).
  • Excellent customer service and team-building abilities.
  • Good financial acumen and experience in cost control and budgeting.
  • Flexibility to work evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Internet reimbursement
  • Provident Fund

Work Location: In person

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