IT Applications Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Application Analyst

The IT Application Analyst plays a key role in bridging business needs with technical solutions. This role is responsible for leading the analysis, documentation, and validation of business requirements across multiple projects. The IT Application Analyst ensures that business objectives are met through effective collaboration with stakeholders and cross-functional teams.

Job Description:

• Collaborate with internal teams and stakeholders to ensure requirements and deliverables are well-defined, feasible, and aligned with business objectives.

• Lead the elicitation, documentation, and validation of business and functional requirements through discovery meetings, workshops, and stakeholder interviews.

• Translate business needs into functional requirements and user stories that can be easily understood by technical teams.

• Analyze business processes and propose effective, data driven solutions that enhance efficiency, quality, and customer experience.

• Develop project scope and objectives, involving all relevant stakeholders and ensuring alignment with technical capabilities and priorities.

• Track progress of business analysis activities and ensure timely delivery of requirements and documentation.

• Manage changes in business requirements and ensure alignment with evolving project scope, priorities, or constraints.

• Ensure requirements traceability from definition through design, testing, and deployment phases.

• Communicate risks or issues impacting requirements clarity or delivery to the BA Manager or Project Manager as needed.

• Foster strong working relationships with business stakeholders, ensuring clarity and alignment throughout the project lifecycle.

• Create and maintain comprehensive documentation - including Business Requirements Documents (BRDs), Functional Specifications, and project updates.

• Support User Acceptance Testing (UAT) to confirm business needs are met.

• Support continuous improvement initiatives by identifying opportunities to enhance BA methodologies, tools, and processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

• 4-6 years experience as a Business Analyst in the IT or software development industry.

• Strong understanding of software development life cycle (SDLC) with hands-on experience in Agile or Waterfall methodologies.

• Excellent analytical, communication, and problem-solving skills.

• Proficient in Google Workspace or Microsoft Office (Docs, Sheets, Slides, Excel, PPT).

• Experienced in JIRA for requirements management and issue tracking.

• Skilled in using Lucidchart or (or equivalent tools) for creating process flows, diagrams, and visual documentation.

• Strong stakeholder management and organizational skills, with the ability to handle multiple projects simultaneously.

• Exceptional attention to detail and ability to translate complex business needs into clear, actionable requirements.

Work Location / Work Schedule / Travel: 

• Five working days (Monday to Friday)
• Day Shift

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL