Contractor - IT Service Desk Job

4 days ago

Pune, Maharashtra, India Yash Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Experience
3-5 Years Job Description

ROLE AND RESPONSIBILITIES

•Provide technical support to end-users for hardware, software, and network issues.

•Troubleshoot and resolve desktop-related problems, including operating system errors, application issues, and connectivity problems.

•Assist in the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.

•Perform routine system checks to ensure desktop systems are running efficiently.

•Microsoft Applications support and repair like Outlook, office, divers and Group Policies. 

•Experience with Windows and iOS device enrollment in Intune - AutoPilot for device deployment and management.

•Knowledge of Active Directory interactions with end-users regarding breakdowns/troubleshooting.

•Assist with the installation and configuration of new hardware or software, ensuring compatibility with existing systems.

•Maintain accurate records of all IT support requests, incidents, resolutions, and patching activities.

•Update knowledge base and documentation for commonly encountered issues and resolutions.

Required Technical/ Functional Competencies

CERTIFICATIONS: 
 Any of the below or combination of Certifications is required for Service desk support.

•ITIL V4 (Understanding Incident Management and Service Request Management)

•ITSM (Any tool , Understanding of Concepts)

•Monitoring (Any tool, Understanding of Concepts)
QUALIFICATIONS AND EDUCATION REQUIREMENTS

•Educational Degree – Any Engineering / Graduation degrees / DIPLOMA

•Should have basic knowledge on Active directory concepts in windows.

•Should have basis knowledge on networking concepts.
EXPERIENCE 

•5+ years' experience in IT Service Desk Support 
BEHAVIORAL ATTRIBUTES

•Customer Centricity and Ownership of Customer requirements 

•Learn and be Curious for new things, willing to upskill and cross skilled.

•Maintain Highest Standards in every transaction, connect, services, and processes.

•Manage Stakeholders (Internal and Customer) Proactively

•Articulate ideas clearly and logically to others and is attentive in interactions.

•Identifies the target audience for communication and carefully listens to their opinions and feedback.

•Ability to work in Teams.

Required Behavioral Competencies

Accountability:

  • Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

Collaboration:

  • Participates in team activities and reaches out to others in team to achieve common goals.

Agility:

  • Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Customer Focus:

  • Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

  • Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

Drives Results:

  • Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.
Certifications
Service Desk: Mandatory: ITIL V4 Foundation, MD - 101; Desirable: Microsoft 365 Fundamentals Microsoft 365 Certified: Modern Desktop Administrator

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