Lead Assistant Manager-Procure to Pay-Supply Chain Management

2 weeks ago

Noida, Uttar Pradesh, India EXL Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description
  • A balance of technical, team management and leadership skills. Hands on management style. 
  • Strong understanding of Procure to Pay Business and SAP
  • Capability to conduct an appraisal discussion and assess different levels of performance and potential.
  • Good communication and presentation skills 
  • Appreciation of the domain needs of the process and its key drivers.
  • Reasonable level of business perspective regarding the internal functioning of outsourcing industry.
  • Exposure Procure to Pay sector preferable 
  • Strong Knowledge of Process and SAP 
  • Exposure to Outsourcing environment preferable
  • Good networking capability and Client facing skills
  • Customer Service orientation.
  • Quality Orientation.

People oriented.

Responsibilities


•    Manage teams and ensure quality and productivity targets are met

•    Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. 

•    Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.

•    Stay in touch with Process Owners and lead the service delivery for assigned Procure to Pay processes. Participate in periodic performance review calls/meetings with client. 

•    Enact role of a Subject Matter Expert with the objective of providing the necessary Procure to Pay concepts understanding and most importantly effective management of client expectations. 

•    Ensure compliance with internal policies and procedures, external regulations and information security standards.

•    Documented monthly performance review of team members.

•    Executive quarterly and annual appraisals of team members and consequent development processes effectively. Mentor team members. 

•    Drive reward and recognition activity on the floor. Get participation and create enthusiasm.

•    Ensure compliance with internal policies and procedures, external regulations and information security standards.

•    Provide leadership to team of managers, team leaders and agents.

  • E Client satisfaction scores (C-Sat)
  • Employee satisfaction scores (E-Sat)
  • Service Level Metrics
  • Process/people performance
  • Attrition within target levels 

Improvement in quality and productivity

Any other essential function that may occur from time to time as directed by the Supervisor

 

Qualifications

Bachelor Degree in relevant field with 4 - 6 years of relevant experience


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