Senior Project Delivery Manager

3 days ago

Mysore, Karnataka, India eJAmerica Full time

Job Description

ocation:
Mysore (Work from Office)

Experience:
8–12 years

Employment Type:
Full-time

About the Role:

We are seeking a seasoned
Senior Project Delivery Manager
to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project management expertise, ensuring seamless service delivery, operational excellence, and high client satisfaction. The role requires flexibility in working hours and shifts to meet business and client demands.

Key Responsibilities

:Operations Management

  • :Oversee daily IT infrastructure support operations for multiple clients, ensuring prompt and effective incident resolution
  • .Develop, implement, and improve
    Standard Operating Procedures (SOPs
    ) to enhance efficiency and service quality
  • .Monitor and report on
    Key Performance Indicators (KPIs
    ) to ensure compliance with
    Service Level Agreements (SLAs
    )
  • .Manage and mentor support teams; provide guidance, training, and conduct performance evaluations
  • .Handle escalations of complex issues and ensure timely resolutions while maintaining client satisfaction
  • .Collaborate with cross-functional teams (Network, Server, Cloud, Security, etc.) for seamless service delivery

.Project Management

  • :Plan, execute, and deliver
    implementation and transformation project
    s, ensuring adherence to timelines, budgets, and scope
  • .Develop detailed
    project plan
    s with milestones, risk assessments, and resource allocation
  • .Engage with clients, stakeholders, and senior management regarding project progress, risks, and issues
  • .Facilitate
    project governance meeting
    s such as kick-offs, weekly status reviews, and post-implementation reviews
  • .Ensure complete and accurate
    project documentatio
    n for compliance and audits
  • .Drive
    continuous improvement initiative
    s to enhance project delivery and operational frameworks

.Qualifications & Experience

  • :Bachelor's degre
    e in Information Technology, Computer Science, or related field (Master's preferred)
  • .8+ years of experienc
    e in IT Infrastructure Operations and Project Delivery roles, with at least
    3–5 years in a managerial rol
    e
  • .Proven track record of managing IT production support and delivering
    Managed Services project
    s successfully
  • .Strong knowledge of
    ITIL processe
    s, production support frameworks, and DC (Data Center) operations
  • .Hands-on experience with
    Project Management methodologie
    s (Agile, Scrum, Waterfall) and tools (MS Project, JIRA, ServiceNow, etc.)
  • .PMP / PRINCE2 / ITIL certification
    s are highly desirable
  • .Flexibility to work in shifts and extended hour
    s as per business needs

.Key Competencies

  • :Technical
    : Strong understanding of IT Infrastructure (Networks, Servers, Microsoft products), ITIL-based tools; exposure to
    Cloud platforms (AWS/Azure
    ) is an advantage
  • .Leadership
    : Proven ability to lead and motivate teams, manage performance, and foster accountability
  • .Problem-Solving
    : Strong analytical and troubleshooting abilities; adept at resolving escalations efficiently
  • .Communication
    : Excellent verbal and written communication for effective client and internal interactions
  • .Customer Focus
    : Demonstrated commitment to delivering exceptional client experiences
  • .Time Management
    : Ability to manage multiple priorities in a dynamic environment

.Work Mode & Schedule

  • :Location
    : Mysore (Work from Office – WFO
  • )Shift
    : Flexible with timings and work shifts, including extended hours when required

.

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