Human Resource and Administration Executive

5 days ago

Gurgaon, Haryana, India WOW Softech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  1. Onboarding & Member Lifecycle

  2. Manage the complete new member onboarding process: from prospect intake to full integration

  3. prospecting and shortlisting with the membership officer.

  4. Coordinate with YPO Global for approvals and ensure compliance with chapter and global protocols
  5. Liaise with the Membership Officer for interviews, board review, and approval tracking
  6. Schedule and oversee photo shoots, intro video recordings, and WhatsApp/Connect introductions

  7. Ensure onboarding checklists are completed, including CRM entry, welcome kits, and internal announcements

  8. Billing & Renewals

  9. Work with the Governance/Finance Officer and Membership Officer for invoicing and renewals

  10. Manage follow-ups on billing queries, outstanding payments, and resignations
  11. Liaise with the Learning Manager on event attendance fines and no-show penalties
  12. Send regular policy reminders (e.g., attendance thresholds) and handle sensitive notices (e.g., warnings, potential removals)

  13. Maintain updated financial status reports and escalate unresolved issues to the Admin Committee

  14. Member Support & Queries

  15. Serve as the primary point of contact for member-related queries (excluding event logistics)

  16. Provide quick, discreet, and accurate resolution to requests and coordinate with relevant officers where needed

  17. Uphold a high standard of professionalism and discretion at all times

  18. Engagement & Retention

  19. Track member participation across learning, spousal, and forum events

  20. Coordinate periodic check-ins for low-engagement members in collaboration with Membership Officer and Chair

  21. Maintain visibility lists (e.g., birthdays, anniversaries, tenure milestones) and coordinate welcome messages for new members

  22. Forum Transition (Future Scope)

  23. Over time, take on backend forum support from the Learning Manager

  24. Maintain forum participation data, assist in forum launches, and coordinate training schedules

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