Manager Business Process Transactions

Job Description:

Key Responsibilities:

• Transition and Program Management: Developed and implemented transition strategies aligned with client business objectives, leading the seamless execution of transition programs. Managed end-to-end program delivery following Transition Methodology & Tollgates, ensuring successful outcomes across key workstreams, including KT, IT Solutions, Quality/SLA, and Change Management.

• Pre-Transition Engagement/RFP: Participated in pre-transition workshops to gain insights and fine-tune solutions, addressing stated customer needs. Collaborated with stakeholders to ensure alignment with customer requirements and expectations. Developed comprehensive questionnaires to gather detailed information on client needs, current processes, and potential challenges. Analyzed responses to tailor transition strategies effectively.

• Due Diligence (DD): Led the assessment of current business processes, identified risks, and evaluated resources to ensure a smooth transition. Conducted stakeholder analysis and compliance checks to meet legal and regulatory requirements.

• Risk and Resource Management: Established and managed a robust risk management framework, identifying and mitigating risks throughout the transition lifecycle. Confirmed resource assignments for each transition and assisted in assessing technology and operation transition proposals.

• Stakeholder Management: Facilitated governance reviews, interacted with various stakeholders, and maintained effective communication with client and internal stakeholders, ensuring transparency, alignment, and timely issue resolution.

• Knowledge Transfer (KT): Managed the development of training programs and creation of comprehensive documentation to equip team members with necessary skills. Provided ongoing support and mentoring, and established feedback mechanisms to continuously improve the process and address any gaps.

• Tool Implementation and Data Management: Ensured the timely setup of relevant internal tools, developed and maintained dashboards, and managed data for transition parameters, tracking progress in line with business needs and transition methodology standards.

• Team Collaboration: Motivated and influenced cross-functional teams to foster collaboration and drive problem-solving, contributing to the successful execution of complex transitions.

• Change Control Review and Approval: Managed the change control process, ensuring all proposed changes were thoroughly reviewed and approved. Collaborated with stakeholders to assess the impact of changes on the transition plan. Maintained detailed records of change requests and approvals, ensuring transparency and accountability.

• Transition Tollgate Documentation: Ensured the completion of transition tollgate documents and related artifacts with support from the Delivery team. Coordinated with various departments to gather necessary information and validate the accuracy of documentation. Implemented robust review processes to ensure all documents met quality standards and were submitted on time.

• Continuous Improvement: Maintained records of transition efforts to support program evaluations and lessons learned initiatives, and assisted in reviewing and assessing emerging requirements, technologies, and capabilities relevant to transitions.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.