Customer Relationship Executive

1 week ago


Malviya Nagar Delhi Delhi, India 4moles Full time ₹ 2,00,000 - ₹ 32,09,600 per year

We are seeking a Customer Relationship Executive for our fast-paced and highly talented concierge team.

Responsibilities

  • Assist customers with bookings, payment processing, and manage inbound/outbound calls and emails.
  • Support the concierge by addressing queries related to Qutab Golf Course.
  • Engage with golfers at Qutab Golf Course and resolve any concerns they may face.
  • Manage Qutab Golf Course memberships and oversee Tee sheet schedules.
  • Handle walk-in bookings and coordinate day-to-day reservations.
  • Demonstrate excellent presentation and communication skills in all interactions.
  • Identify potential leads for third-party partnerships near Qutab Golf Course.
  • Conduct first-level discussions with identified partners regarding the loyalty program.

Requirements

  • 1-2 Year in customer service or telesales
  • Excellent communication skills
  • Passion for superb hospitality and customer service
  • Good computer skills.
  • Should have knowledge of how the concierge is set up
  • Extraordinary organizational and multitasking skills

Work Location: DDA Qutab Golf Course; Nearest Metro Station is Malviya Nagar

Working Days: 5 days (Tuesdays & Wednesdays will be fixed days off.)

Shift Time: 9:30 AM to 6 PM

Job Type: Full-time

Pay: ₹20, ₹32,296.40 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Application Question(s):

  • Job location will be Qutab Golf Course. Are you comfortable with the location?
  • Are you comfortable with Saturdays and Sundays being working days, with Tuesdays and Wednesdays as fixed-off days?

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person



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