DevOps Technical Support

We are looking for a proactive & highly skilled Technical Support Engineer to provide exceptional technical support to overseas projects, working in rotational shifts to ensure 24/7 availability. This role involves troubleshooting complex issues across cloud platforms, networking, application architectures, and DevOps toolchains. The ideal candidate should be self motivated, a collaborator, agile and a continuous learner.

Key Responsibilities

• Provide technical support and troubleshoot issues related to cloud platforms and services such as Fargate, ECS, DynamoDB, BigQuery, SNS etc.
• Understand the problems by consuming logs and metrics from various sources using the services such as CloudWatch, Prometheus, Grafana, Loki, Alert Managers and Splunk etc.
• Analyze and resolve networking challenges, including load balancers, API gateways, reverse proxies, ingress controllers, and service-to-service communications.
• Work on issues related to client-server communications, firewalls, and virtual machines.
• Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker, Kubernetes, Jenkins, Ingress Controllers etc.
• Act as the first point of contact for technical queries and escalate issues when necessary.
• Liaise with development and operations teams to identify root causes and resolve incidents effectively.
• Document troubleshooting steps, solutions, and maintain a knowledge base for recurring issues.
• Collaborate with cross-functional teams to implement best practices for monitoring and incident response.
• Participate in shift handovers and provide timely updates on ongoing issues.

Technical Skills

Cloud Platforms and Services

• Hands on knowledge working with Fargate and ECS for managing and troubleshooting containerized workloads.
• Proficiency with DynamoDB and BigQuery for analyzing data and take decisions based on the analysis.
• Hands-on knowledge of SNS for debugging message delivery issues and integration workflows.

Monitoring and Logging Tools

• Proficiency in CloudWatch Logs, Loki, and Splunk for consuming and analyzing logs to identify and resolve issues.
• Hands-on knowledge with Prometheus and Grafana for analysing metrics using dashboards and monitoring system health.
• Knowledge of Alert Manager for configuring and managing alert escalation.
• Ability to interpret metrics from various sources and create actionable insights.

Networking and Security

• Understanding of load balancers (e.g., ALB, NLB) for distributing traffic and troubleshooting connectivity issues.
• Knowledge in API Gateways like AWS API Gateway or NGINX for managing API traffic.
• Knowledge of reverse proxies and ingress controllers (e.g., NGINX Ingress, Traefik) for managing internal/external traffic.
• Understanding service-to-service communications, including DNS, HTTP/HTTPS, and gRPC protocols.
• Hands-on knowledge with firewalls, security groups, and IAM roles for secure communications.
• Troubleshooting skills for VM-related issues in platforms like AWS EC2 or equivalent.

DevOps Toolchains

• Proficiency with Docker for managing container images and runtime debugging.
• Understanding of Kubernetes concepts of managing deployments, ingress setups, and pod-related issues and related troubleshooting commands and mechanisms.
• Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions, ArgoCD for building, deploying, and managing automated pipelines.
• Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination for secure routing.

Troubleshooting and Incident Management

• Strong problem-solving skills to identify root causes using logs, metrics, and system-level debugging.
• Ability to document detailed troubleshooting steps and solutions for recurring issues.

Collaboration and Communication

• Ability working with cross-functional teams (DevOps, development, and operations) to resolve incidents.
• Skills in effective and proactive communication to escalate issues and provide updates during shift handovers.
• Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace for collaboration and issue tracking.

Experience Required

Technical Support Engineer with minimum 0.5 years of experience.

Job Types: Full-time, Permanent

Pay: ₹400, ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person