Payment Lifecycle Specialist

Description
Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed. 

As a Payment Lifecycle Specialist IV within Payments Operations (Automated Clearing House), you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include monitoring, control, and schedule the processing of customer origination files and ACH receive files from Federal Reserve Bank of NY and Electronic Payments Network for Electronic Funds Transfer Services. Provide all internal and external destination endpoints with the appropriate settlement and verification of the same.  Incorporate settlement and general ledger activity into the EFTS (Electronic Funds Transfer System) proof to ensure an in proof condition on daily basis. 

Job Responsibilities:

• Monitor production queues to ensure all customer origination files are scheduled and processed as it relates to the EFTS job stream.
• Prepare the appropriate general ledger entries for settlement to incorporate in the final daily EFTS sub-proof.
• Ensure all appropriate EFTS endpoint destination files meet all internal and external deadlines.  Ensure accuracy of preparation, submission, and verification of all destination files.
• Ensure the appropriate file settlement between EFTS, internal (DDA, etc), and external agencies Federal Reserve Bank and EPN (Electronic Payments Network). 
• Monitor the receipt, control, processing and accounting of all receive and origination files to/from Federal Reserve Bank and EPN to ensure all internal and external departmental, and NACHA (National Automated Clearing House Association) deadlines are met. 
• Perform the daily EFTS Day/Evening/Returns/Returns Miscellaneous  proof function to ensure an in proof condition and no financial impact to other areas or customers. 
• Review and reconcile the daily out of balance customer input files and provides the appropriate settlement. Assist in the receipt, investigation, and resolution of Trouble Reports they as it relates to production problems, problem files, and customer request. Deal effectively with staff and management to accomplish business needs and objectives.
• Escalate any exceptions, unwarranted activities, spike in volume, etc immediately to management. Ensure that all relevant deadlines and stipulated controls are met.
• Provide MIS reports with accuracy and completeness of data. Assist in the training/education of other members in job functions/procedures relating to the unit.
• Comply with the Standard Operation Procedures, abide by the Code of Conduct and ensure strict adherence to the Company's policies. Process any required back-up tasks relating to production, identifying ways to improve current work practices. To work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• To participate in the rotation of functions within the group ensuring no degradation to work flows. Will be supporting the US Payments during the US Cut off hours, hence will be working in a complete US shift.

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 2 years of experience in Banks/ Financial Institutions.
• Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work.
• Demonstrated communication skills and emotional intelligence, including a growth mindset and personal resiliency, to collaborate productively with management, teams, and other stakeholders in diverse and dynamic environments.
• Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
• Foundational understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.
• Demonstrate knowledge of applicable policies and standards, adhere to procedures to protect client, firm, and employee obligations. Complete requirements per defined processes without overlooking details, monitor quality, and verify correctness through reviews and validation. Distinguish issues needing management attention, engage stakeholders to escalate before risks arise, and communicate background for resolution.

Preferred Qualifications, Skills and Capabilities:

• Experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank would be beneficial. 

• Intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions. Knowledge of ACH (Automated Clearing House) Operations is preferable

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