Associate/Sr. Associate

4 days ago

Plot A RMZ Centennial Kundalahalli Main Road Whitefield Bangalore India WNS Global Services Full time
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

1. Handle inbound and outbound customer calls in a professional manner.

2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly.

3. Assist customers with product or service-related questions, account inquiries.

4. Utilize active listening skills to understand customer needs and ensure their satisfaction.

5. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.

6. Document customer interactions and update customer records with accurate information.

7. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.

8. Upsell and cross-sell products or services basis process requirement

9. Perform all duties within team and personal targets.

10. Must be comfortable with 24*7 work environment especially night shifts.

Qualifications

Graduate

Additional Information

Night Shifts/Rotational Shifts

  • Associate Director

    5 days ago

    Plot A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, India WNS Global Services Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Senior Associate

    2 days ago

    Plot A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, India WNS Global Services Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Investment Banking Associate/Sr Associate

    2 weeks ago

    bangalore, India Indium Capital Advisors Full time

    Indium Capital - Investment Banking Sr Associate/Associate - CA/MBA IIM/ISM/FMS/MDI (2-5 years)  Indium Capital  is a Bangalore based Investment Bank operating since May 2014. We focus on Healthcare and Digital/Technology sectors with typical deal sizes of ~$25-500Mn. We have worked extensively with  marquee clients  on deals across healthcare, consumer,...

  • Sr. Associate – Repair

    3 weeks ago

    Bangalore, Karnataka, India Aviation Indeed Full time

    Job Title Sr Associate Repair Location MRO Bengaluru BLR Job Type Full-time Function Procurement Repair Hiring a Sr Associate Repair to manage repair procurement vendor performance turnaround times and repair order cycles for aviation components The role ensures timely cost-effective repair services compliance and improved operational efficiency Key...

  • Investment Banking Associate/Sr Associate

    1 day ago

    bangalore, India Indium Capital Advisors Full time

    Indium Capital - Investment Banking Sr Associate/Associate - CA/MBA IIM/ISM/FMS/MDI (2-5 years) Indium Capital is a Bangalore based Investment Bank operating since May 2014. We focus on Healthcare and Digital/Technology sectors with typical deal sizes of ~$25-500Mn. We have worked extensively with marquee clients on deals across healthcare, consumer,...

  • Student Experience Associate/Sr Associate

    5 days ago

    bangalore, India BrightCHAMPS Full time

    Job TItle : Associate/Sr Associate - Student ExperienceJob description-Support students and parents throughout their BrightChamps journey, ensuring aseamless and engaging experience.Address concerns and refund requests with empathy, accuracy, and efficiency.Manage escalations across chat, call, and email channels to maintain a positiveparent and student...

  • Student Experience Associate/Sr Associate

    2 weeks ago

    bangalore, India BrightCHAMPS Full time

    Job TItle : Associate/Sr Associate - Student Experience Job description - Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience. Address concerns and refund requests with empathy, accuracy, and efficiency. Manage escalations across chat, call, and email channels to maintain a positive parent and...

  • Student Experience Associate/Sr Associate

    4 days ago

    bangalore, India BrightCHAMPS Full time

    Job TItle : Associate/Sr Associate - Student Experience Job description - Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience. Address concerns and refund requests with empathy, accuracy, and efficiency. Manage escalations across chat, call, and email channels to maintain a positive parent and...

  • Public Relations Associate/Sr Associate

    1 day ago

    bangalore, India RMZ Full time

    Role Overview:The Public Relations Associate/Sr. Associate will be responsible for developing and executing PR strategies that enhance the organization’s reputation and maintain strong relationships with stakeholders. This role involves managing media communications, creating impactful content, and ensuring alignment between global and local PR...

  • Sr Associate

    4 days ago

    bangalore, India Cuddles Foundation Full time

    About the role: Reporting to the Manager - HR, the Sr Associate plays a vital role in supporting the smooth execution of all core HR processes at Cuddles. This role is responsible for assisting in end-to-end recruitment, onboarding, maintaining accurate employee records, and coordinating employee engagement and welfare activities. The Sr Associate will help...