Customer Service Specialist

6 days ago


Kolkata metropolitan area West Bengal, India Avalanche High-Tech Enterprise Full time US$ 40,000 - US$ 80,000 per year

Company Description

Avalanche High-Tech Enterprise offers a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet diverse business needs. We connect employers with the right candidates using advanced tools and algorithms. Our IT services include system integration, cloud solutions, cybersecurity, and software development, all tailored to enhance business efficiency. Additionally, we specialize in innovative software applications and mobile apps to keep businesses ahead of the curve.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Pune. The Customer Service Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include addressing customer issues via phone, email, and other communication channels, maintaining a positive customer experience, and adhering to phone etiquette standards.

Qualifications

  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Strong Phone Etiquette skills
  • Excellent communication and interpersonal skills
  • Ability to work in a team and handle multiple tasks
  • Experience in a customer service role is a plus
  • Bachelor's degree or equivalent experience preferred

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