Territory Service Manager- Only from PV/EV segment
4 days ago
Role & responsibilities
EV After-Sales & Service Responsibilities
- Coordinate after-sales service for assigned EV setups.
- Manage EV workshop staff and implement service standards.
- Resolve customer complaints, especially battery and charging issues.
- Train EV drivers for better vehicle usage and efficiency.
- Prepare workshops with tools and training for new EV models.
- Handle EV spare parts, extended warranty, and AMC business.
- Monitor EV parts inventory and coordinate with warehouse.
- Organize EV service campaigns to boost customer loyalty.
- Train dealer mechanics on EV systems and safety protocols.
- Work with OEMs to address technical complaints.
- Collaborate with Plant/Quality teams on field feedback and product upgrades.
- Meet customers/fleet owners to review EV performance.
- Expand EV service network based on regional demand.
Preferred candidate profile
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