Territory Service Manager- Only from PV/EV segment

4 days ago


Chandigarh Pune Thane, India Tata Motors Full time

Role & responsibilities

EV After-Sales & Service Responsibilities

  • Coordinate after-sales service for assigned EV setups.
  • Manage EV workshop staff and implement service standards.
  • Resolve customer complaints, especially battery and charging issues.
  • Train EV drivers for better vehicle usage and efficiency.
  • Prepare workshops with tools and training for new EV models.
  • Handle EV spare parts, extended warranty, and AMC business.
  • Monitor EV parts inventory and coordinate with warehouse.
  • Organize EV service campaigns to boost customer loyalty.
  • Train dealer mechanics on EV systems and safety protocols.
  • Work with OEMs to address technical complaints.
  • Collaborate with Plant/Quality teams on field feedback and product upgrades.
  • Meet customers/fleet owners to review EV performance.
  • Expand EV service network based on regional demand.

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