It Product Manager

• Developing a sourcing strategy and framework which provides guidance and directions to Towers, helping them to decide how and where projects are staffed with respect to both internal and externals resources.
• Assisting Towers with shoring execution, by providing subject matter expertise and using a single, compliant and optimized transition methodology, supported by Steering, Reporting and Governance.
• To build on - expand across the Group - the excellent Munich Re software Application Managed Services organization with a continued focused on running software applications in an efficient, cost effective and compliant way.

Our section delivers stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure including onsite IT and provider management with a clear focus on continuous application run optimization, standardization and automation for applications.

AMS EMEA is responsible for a stable and cost-effective operation of a certain subset of our portfolio of AMS business applications (SAP, .NET and other). This includes ongoing operations, application support, Incident-, Problem- , Configuration- and Change Management (e. g. patches) and (limited) product enhancements. In addition all documentation tasks, compliance requirements as well as vulnerability remediation are in scope. As member of our global AMS team of Service Managers and Application Support Specialists you also work very closely with our external service provider in an offshore sourcing model which is standardized with regards to processes, roles, etc.

YOUR JOB

• Supporting smooth application operation and development of small enhancements for multiple applications
• Taking over the internal product responsibility for Business managed applications (BMA), IT products or product groups
• Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility
• Escalation management regarding tickets or general issues, set up alignment calls with customers
• Taking responsibility for or participating in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing
• Advising business departments or IT colleagues on service offerings
• Collaborating in transition projects and in the further development of the service in general
• Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation
• Ensuring compliance based on internal and external regulations

YOUR PROFILE

• University degree in IT or business information management or equivalent qualification
• Sound IT software development and cloud infrastructure experience as well as quality and result orientation
• Basic Experience in managing external service providers ideally in an offshore model
• Ability to think in a global meta-organizational as well as networked manner
• Talent in capture things quickly as well as structure and orchestrate topics
• Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly
• Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
• Confidence, assertiveness and strong commitment
• Fluent command of Business English
• Cultural awareness"