E-Commerce Executive
1 week ago
E-Commerce Job Description (JD) Role Overview
The E-commerce professional is responsible for managing and optimizing online sales channels, ensuring smooth digital operations, enhancing customer experience, and driving revenue growth through online platforms.
Key Responsibilities
- Website & Platform Management
- Oversee daily operations of the e-commerce website and marketplaces (Amazon, Flipkart, Shopify, etc.)
- Ensure product listings are accurate, updated, and optimized for search visibility
- Coordinate with IT/design teams for website enhancements and troubleshooting
- Product & Inventory Management
- Upload and maintain product catalogs with correct descriptions, images, and pricing
- Monitor stock levels and coordinate with supply chain/warehouse teams
- Manage promotions, discounts, and seasonal campaigns
- Digital Marketing & Sales Growth
- Plan and execute online marketing campaigns (SEO, SEM, social media, email marketing)
- Analyze traffic, conversion rates, and sales performance
- Collaborate with marketing teams to drive customer acquisition and retention
- Customer Experience & Support
- Ensure smooth checkout, payment gateway, and order fulfillment processes
- Handle escalations related to online orders, returns, and refunds
- Improve user experience through feedback and analytics
- Analytics & Reporting
- Track KPIs such as sales, traffic, conversion, and customer engagement
- Prepare weekly/monthly performance reports
- Recommend strategies for growth based on data insights
- Vendor & Marketplace Coordination
- Liaise with marketplace account managers for promotions and compliance
- Negotiate with vendors for better margins and product availability
- Ensure adherence to marketplace policies and standards
Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, or related field
- Experience in e-commerce platforms (Shopify, Magento, WooCommerce, Amazon, Flipkart, etc.)
- Strong knowledge of digital marketing tools (Google Analytics, Ads Manager, SEO tools)
- Analytical mindset with proficiency in Excel/BI tools
- Excellent communication and coordination skills
- Ability to multitask and manage deadlines
Job Type: Full-time
Pay: ₹18, ₹35,742.82 per month
Benefits:
- Paid time off
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