Product Support Consultant III

2 weeks ago

Bengaluru, Karnataka, India NextGen Federal Systems Full time ₹ 1,04,000 - ₹ 1,20,000 per year

Job Description:

The primary duties of the Client Services Representative involve delivering exceptional end-user support, particularly to high-revenue clients, while employing a technical skill set that encompasses advanced troubleshooting. This position requires the ability to manage multiple priorities across various escalation channels, including incoming customer calls and emails, within a fast-paced virtual call center setting.
  • Responds to customer product inquiries via inbound calls or in written internet-based email.
  • Respond quickly to requests for assistance in specialty areas via all standard channels.
  • Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer.
  • Work performed must be fully documented in the CRM tool.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Appropriately manage and handle support cases. This includes phone etiquette, proper documentation, fully managed case SLAs and alignment with team performance expectations.
  • Work directly on issues at direct supervisor's direction which are suited for the skillset or to provide elasticity to coworkers when needed.
  • May address significant escalations at the direction of a lead or supervisor.
  • This position may require knowledge of applicable data privacy practices and laws.
  • All employees of NextGen are required to complete annual HIPPA and compliance training.
  • All employees of NextGen are required to read and accept code of conduct upon hire and annually thereafter.
  • This role may have access to sensitive data to include PII and ePHI.

Qualifications:

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
  • Innovative - Ability to look beyond the standard solutions.
  • Judgment - The ability to formulate a sound decision using the available information. Take constructive criticism and feedback from management and/or customers.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Change management - ability to evolve with changing technology, process, and business solutions.
  • Availability – Ability to work overnight shifts that align with US office hours.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Product Support Consultant III

    2 weeks ago

    Bengaluru, Karnataka, India Nextgen Healthcare Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responds to customer product inquiries via inbound calls or in written internet-based email.Respond quickly to requests for assistance in specialty areas via all standard channels.Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer.Work performed must be fully...

  • Technology Support III

    2 weeks ago

    Bengaluru, Karnataka, India JPMorganChase Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JOB DESCRIPTIONPropel operational success with your expertise in technology support and a commitment to continuous improvement.As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as...

  • Technology Support III

    2 weeks ago

    Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you...

  • Support Consultant III

    2 days ago

    Bengaluru, Karnataka, India BCD Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo Travel AgentFull time, BangaloreYou will report to John Israel As a Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you...

  • Support Consultant III

    1 day ago

    Bengaluru, Karnataka, India BCD Travel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo Travel AgentFull time, BangaloreYou will report to John Israel As a Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you...

  • Support Consultant III

    1 day ago

    Bengaluru, Karnataka, India BCD Travel Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    Job Description Do you want to contribute to creating best-in-class corporate travel programs? Then we are looking for you Travel AgentFull time, BangaloreYou will report to John Israel As a Travel Consultant, you are the face of our company. You'll communicate and respond to requests for current and new clients, helping them travel smart and achieve...

  • Software Development Engineer III

    7 days ago

    Bengaluru, Karnataka, India Rainmaker Group Full time ₹ 30,00,000 - ₹ 36,00,000 per year

    We're hiring an SDE III for the India development center of a fast-growingUS-based enterprise software company in Bangalore.The company buildsreal-time data connectivity and integration productsthat help enterprises unify and access fragmented data across hundreds of cloud, SaaS, and on-premises systems. Their solutions power digital transformation...

  • Senior Product Manager III

    7 days ago

    Bengaluru, Karnataka, India WorkMotion Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you...

  • Support Engineer III, SPFT

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DescriptionAre you interested in building high-performance, globally scalable systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top engineering talent get you charged up? If so, Amazon Selling Partner Finance Technology (SPFT) is for youSPFT is looking for...

  • SDE III

    1 day ago

    Bengaluru, Karnataka, India AiDASH Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As an SDE III Backend Engineer at AiDASH, you'll design, develop, and deploy scalable distributed systems that power our AI-driven platforms. You will build robust backend services, automated data pipelines, and analytical tools to deliver actionable insights for business-critical decisions. Partnering with product, data, and design teams, you'll own...