Employee Success Data Specialist

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The ES Data Specialist is a member of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to Manager - Workday & Onboarding Data Operations and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities:

The responsibilities of the ES Specialist include but are not limited to the following:

• Data Management for all forms of Employee data
• Process Manager Self-Service (MSS) transactions on Workday
• Audit Global Work Authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and BI Process
• Performing data audits to ensure meeting clean data requirements
• Create and analyse various HR reports
• Extend Support to Onboarding process - Data reporting, query management
• Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Provide system testing support of employee tools as needed and also support on system enhancements
• Ensure the accuracy of the internal Shared Services Community process documentation
• Own data integrity of all employee change transactions by following the outlined peer review/audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Bring process optimisation ideas to meet our efficiency goals
• Other duties and project work as required

Required skills/experience:

• 2-4 year's work experience in an HR Data Management or HR operations role
• Experience with global HR Systems (Workday preferred)
• Must have strong understanding of data integrity and data privacy requirements
• Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
• Excellent verbal and written communication skills
• Intermediate to Advanced knowledge of Excel
• Proven ability to diagnose a problem, informed by data and lead correction efforts
• Proven project management skills
• Exceptional customer service orientation
• Ability to prioritise competing priorities in a high-paced work environment
• Drives results and is solutions-oriented
• Ability to maintain confidentiality in all aspects of job responsibilities
• Exceptional time management, organisational, prioritisation and follow-up skills
• Works effectively in a team environment

Requirements For Success:

• Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
• Communication: Possess excellent presentation skills and comfort presenting to upper management
• Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
• Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
• Detail Oriented: Focus on data accuracy and system integrity
• Trust: Demonstrated ability to handle highly sensitive data

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.