JC Digital Repair Specialist
2 weeks ago
Posted Date
03 Oct 2025
Function/Business Area
Customer Service
Location
Hyderabad 9 - Gachibowli
Job Responsibilities
- Shortlist, onboard and certify Partner/Technician
- Ensure availability and manage upgrades or terminations
- Conduct initial training, reskilling, upskilling, and periodic refresher programs
- Deliver hands-on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluation outcomes
- Guide and support issue resolution within TAT to ensure customer satisfaction
- Conduct audits, inventory reconciliation and FTTx device inspections
- Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
- Train and support extended service points
- Travel to touchpoints as per requirement
- Handle complaint management, out-calling, and coaching Jio Associates as per need
Education Requirement
ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
Experience Requirement
to 4 Years
Skills & Competencies
- Customer Focus
- Communication skills
- Problem Solving skills
- Handset repair skills
- Knowledge of spares operations
- Knowledge of CRM Systems
- Technical knowledge and field team management skills
Please update your profile and upload your resume to apply.
Location Map:
Hyderabad 9 - Gachibowli
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