ServiceNow Senior Architect

1 week ago

Bengaluru Chennai, India ORION SYSTEMS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

ServiceNow Senior Architect

Location: Bangalore Electronic City OR Chennai

Experience:9 to 14 Years

Employment Type:Full-time / Contract

Availability: Immediate Joiners Preferred

Job Description

Short Synopsis:

We are looking for an experienced ServiceNow Senior Architect to lead the design, development, and implementation of scalable ServiceNow solutions. The ideal candidate should have strong hands-on expertise in ITSM and ITOM modules, deep integration experience, and a solid understanding of Agile and DevOps practices. This role requires a balance of technical architecture skills, stakeholder collaboration, and hands-on configuration and customization capabilities.

Key Responsibilities:

  • Lead the end-to-end design and implementation of ServiceNow solutions with a focus on ITSM and ITOM modules.
  • Architect and develop ServiceNow integrations with third-party tools and enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
  • Work closely with business stakeholders, product owners, and technical teams to translate requirements into scalable ServiceNow solutions.
  • Ensure alignment with ServiceNow best practices, governance standards, and platform security guidelines.
  • Drive CMDB health, Discovery optimization, Service Mapping, and Event Management activities within the ITOM scope.
  • Implement and promote Agile methodologies and DevOps practices for ServiceNow development, testing, and deployment.
  • Provide technical guidance and mentorship to junior developers and team members.
  • Participate in platform upgrades, patching, and performance tuning to ensure system stability.
  • Maintain thorough documentation of designs, configurations, and development activities.

Primary Skills (Mandatory):

  • Proven experience with ServiceNow ITSM and ITOM modules (Discovery, CMDB, Service Mapping, Event Management).
  • Strong ServiceNow Integration experience (REST, SOAP, APIs, MID Servers, IntegrationHub).
  • Solid understanding of Agile methodologies and DevOps pipelines within ServiceNow development.
  • Hands-on experience in JavaScript, Glide Scripting, Flow Designer, and Business Rules.
  • Expertise in ServiceNow architecture, configuration, and platform management.

Secondary / Preferred Skills:

  • Exposure to Customer Service Management (CSM) and Human Resources Service Delivery (HRSD) modules.
  • Experience in Service Portal development and UI customization.
  • Strong analytical and problem-solving skills with a focus on solution scalability and maintainability.

Certifications (Highly Preferred):

  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) ITSM / ITOM / CSM / HRSD

  • ServiceNow Certified Application Developer (CAD)

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