Team Leader
5 days ago
Designation : Team Lead
Location : Delhi ( Sarita Vihar )
Shift : General Shift
Roles and Responsibilities
- Manage a team of associates to achieve sales targets, ensuring effective communication and collaboration among team members.
- Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity.
- Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations.
- Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth.
- Ensure compliance with company policies and procedures while handling customer escalations effectively.
Desired Candidate Profile
- 3-6 years of experience in BPO operations or similar industry.
- Proven track record in managing teams towards achieving sales targets.
- Strong understanding of KPI analysis and its impact on business outcomes.
- Good communication skills for effective conflict resolution and negotiation.
Drop your resume to HR- Rubala /
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