IN-Technical Consultant Int

22 hours ago

IND Coimbatore, India Blue Yonder Full time
Scope:

The Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

• Microsoft Azure

• VMware ESXi

What you'll do:

• Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).

• Log, track, and update incidents and requests in the ticketing/ITSM system.

• Escalate unresolved issues to L3 teams with proper documentation and logs.

• Perform routine health checks, daily checklist activities, and report deviations.

• Support user requests related to access, password resets, and basic infra queries.

• Adhere to defined processes, SLAs, and compliance/security guidelines.

• Maintain accurate documentation of incidents, knowledge articles, and runbooks.

• Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.

• Implement standard changes and upgrades to infrastructure components.

• Support patching, backup/restore operations, and performance monitoring.

• Create technical documentation, knowledge articles, and mentor L1/L2 engineers.

• Participate in audits, compliance checks, and ensure security standards are met.

• Collaborate with architects and project teams on infrastructure design and integration.

What we are looking for:

• Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

• 5+ years of relevant infrastructure support/engineering experience

• Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.

• Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security).

• Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues.

• Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.).

• Hands-on experience with enterprise monitoring, backup, and ITSM tools.

• Strong understanding of ITIL processes and enterprise operations.

• Excellent communication and leadership skills to collaborate with business, operations, and engineering teams.

• This role involves rotational shifts, including night shifts, to provide 24/7 application support.

• Flexibility to work weekends and public holidays as per shift schedule.

• Ability to handle responsibilities independently during off-hours.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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